Key Requirements:
Strong hands-on experience with Call Miner - Mandatory 5+ years of experience in Quality Assurance, Speech Analytics, or Call MonitoringStrong experience with Speech Analytics / Speech RecognitionExperience developing Call Miner searches and identifying topics/risks in recorded callsExperience with Tableau reporting and dashboardsKnowledge of SQL and MS ExcelExperience with call monitoring, audits, root-cause analysis, and quality/compliance analyticsStrong analytical, communication, and problem-solving skills
