Remote Student Loan Counselor: IDR & Default Support

Auguste Escoffier School of Culinary Arts is seeking a remote customer service specialist to support current and former students with federal student loans. You will handle inbound and outbound calls, texts, and emails, guiding borrowers through exit counseling and repayment options. This role requires accurate record-keeping, proactive follow-up, and collaboration with loan servicers and the Department of Education, with a focus on meeting weekly metrics and delivering exceptional service.