Primary Purpose of the JobRetrieve and process public record search results with accuracy, efficiency, and adherence to internal standards. Collaborate with internal teams to ensure timely completion of research assignments. Maintain high levels of data quality while responding to changes in priority and workflow. Supervisory Responsibility Does not directly supervise team members.
Essential Duties:
Retrieve and process public record search results in accordance with established internal procedures.
Travel as needed to the assigned Minnesota courthouses to access public records via Public Access Terminals or other designated methods.
Interpret and verify varying formats of returned data to determine reportability.
Communicate professionally with court personnel and with internal departments to ensure the timely resolution of incomplete or unclear search results.
Investigate and resolve research-related issues or data inconsistencies.
Provide accurate and timely updates on the status of pending search results.
Participate in departmental tasks and cross-functional projects as assigned by the Research Supervisor or team leads.
Promote a shared sense of purpose and teamwork through transparent communication strategies.
Meet individual goals and key performance indicators (KPIs) established by the Research Supervisor.
Provide regular updates to the team lead or Research Supervisor regarding work progress, challenges, and priority concerns.
Stay informed of current policies and procedures.
Continued professional development through ongoing training and education.
Other duties as assigned.
Required Skills:- Demonstrate strong attention to detail when reviewing and processing search results.
- Interpret diverse data sources and adapt to inconsistent formatting with accuracy.
- Communicate professionally in written and verbal formats when interacting with courthouse staff and internal team members.
- Prioritize tasks and manage time effectively in a fast-paced, deadline-driven environment.
- Resolve research-related issues independently and escalate when appropriate.
- Collaborate effectively with team members to support daily operations.
- Navigate Microsoft Office applications and internal systems to enter, track, and manage case data. Required Education and Experience
- High school diploma or GED equivalent
- Minimum of 1 year of experience in public record research, data entry, or administrative support.
- Experience working with legal data, court systems, or record retrieval processes is preferred.
- Familiarity with Microsoft Office and PC-based research tools is required.
Travel Requirements:- Reliable transportation for as needed travel to the courthouse. Use of a personal vehicle Physical and Mental Demands
- Prolonged periods of sitting and standing at a desk and while working on a computer.
- Ability to lift up to 10 pounds on an occasional basis.
- Regular and predictable attendance.
- Maintain a professional demeanor, attitude and appearance.
- Regular interaction with other team members, including spontaneous and planned video meetings.
- Ability to effectively perform responsibilities under occasionally stressful situations, including meeting daily, weekly, monthly, quarterly, and/or annual standards and workload expectations.
Ability to work any shift and required overtime based on business needs. This job description does not include the marginal functions of the job that are incidental to the performance of fundamental job duties. All duties and responsibilities, including regular and reliable attendance, are essential job functions and are a requirement. To perform this job successfully, the team member must possess the skills, aptitudes, and abilities to perform each duty proficiently, with or without reasonable accommodation. The requirements listed in this job description are the minimum levels of knowledge, skills, or abilities necessary for the job, with or without reasonable accommodation. This job description is subject to modification at any time.
