Senior On-Site Service Specialist

Pay Range: $18.72 - $23.72/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities: Operate high-volume copy, print, scanning, and document imaging equipment Perform binding, finishing, and document processing tasks Process incoming and outgoing mail, packages, and shipments Maintain copier functionality, clear paper jams, and coordinate equipment service when needed Track supply inventory, meter readings, billing logs, and service records Deliver completed print jobs and mail throughout the facility Respond to customer requests and provide updates on job status Support filing, document archiving, and records management Assist with meeting room setup, office moves, and light facility support as needed Maintain a clean, organized, and well-stocked work environment Perform additional operational support duties assigned by management Key Requirements and Technology Experience:

Must Have Skills: 12 years of experience in mailroom, copy center, print production, or office services Experience operating high-volume copiers, printers, scanners, or document imaging equipment Strong customer service and communication skills Proficiency with Microsoft Office and basic PC applications Ability to stand for extended periods and lift up to 5055 lbs. High school diploma or GED required 12 years of related office services, print, mailroom, or administrative support experience Strong computer skills, including Microsoft Office Suite Excellent customer service and organizational skills Ability to prioritize multiple tasks in a fast-paced environment Experience using office equipment such as copiers, scanners, postage meters, and bindery equipment Ability to work independently and as part of a team Physical ability to stand, walk, bend, lift, and move equipment/materials throughout the workday Previous high-volume mailroom or copy center experience Experience supporting shipping and receiving operations Familiarity with document management systems Experience working in a corporate, university, or managed services environment Valid driver's license (required upon permanent conversion)

Location: 415 South St, Waltham, MA 02453 (Parking provided)

Work Arrangement: 100% Onsite

Interview Process: Virtual first interview followed by an onsite interview Dress Code: Jeans, client-provided polo shirt, and sneakers permitted No vaccination requirements.