Veteran Transition Program-Client Service Associate We recognize that veterans bring a unique and valued perspective to BlackRock thanks to their extraordinary backgrounds and experiences. The Veterans Transition Program is designed to support veterans in making the transition from military life to the civilian workforce. The Program offers participants the opportunity to work at the world's largest asset manager for six months. On completion of the Program, successful participants will be offered permanent employment at BlackRock. Over the course of the Program, participants will: Join teams and have an immediate impact; Immerse themselves in the work of their teams; Gain an understanding of how BlackRock serves its clients; Be supported through training and mentorship; Get exposure to senior leaders; Participate in social and networking opportunities. Program Structure: The program begins with an orientation where you'll learn about BlackRock's principles, mission, purpose, and culture. You'll learn about the asset management industry and get an in-depth look at how BlackRock serves its clients. Following orientation, you'll join your team and gain insights into the day-to-day life of an Associate as you develop subject-matter expertise through on-the-job learning and our industry-leading technology, Aladdin. About BlackRockBlackRock's purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. About Client Experience Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across four key pillars: Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management
Team Overview:
The Client Experience Management (CEM) team sits within CX Delivery and in partnership with the Client Businesses, is responsible for, the oversight of the servicing of the firm's clients. This includes service delivery, developing service solutions, and the enhancement of the client experience. Role Responsibility You will work directly with Consultant Firms and our mutual clients to resolve operational client issues and raise more complex subject matters to internal partners. Initially supporting senior members of CEM in all aspects of client service, you will be encouraged to progress rapidly, and take on responsibility for independent Consulting Firm coverage. You would also collaborate with other internal teams to generate Requests for Proposal (RFP) responses by researching the operational data needed. Client Service Officer Role: Build relationships, foster connectivity & manage expectations with clients Navigate BLK to develop solutions to service challenges, making the firm feel small to clients Drive the agenda on client experience ensuring transparency and execution in any client communication requirements Participate in regulatory, platform, and client related projects Own client service experience and tackle any responsibilities that the CEM team have relating to implementation impact on our client arrangements Ensure timely and accurate delivery of client deliverables (invoices, reporting, price files, data etc.) by working cross functionally and establishing relationships with internal teams Address new operational requests (e.g., changes to client report) and provide summary of completion notification to broad partners Identify, remediate, and perform root cause analysis of any Operating Events that may impact the client experience; develop long-term process failure mitigation approach Experience 5+ years of experience in financial services field preferredBA/BS equivalent Strong grasp of Microsoft Office applications is important, with technical skills that allows you to multitask many programs at once Efficiently handle deadlines and pose ability to work independently for routine client projects An interest in the financial services/investment industry and a desire to learn, both independently and in group settings A self-starter knows when to raise issues as appropriate. Must be able to work as part of a collaborative team and assume additional responsibilities as the need arises Ability to evaluate processes inefficiencies, identify and implement business operational improvements and resolve issues. Innovative problem-solving capabilities and ability to think and act quickly and creatively Good oral and written communication skills Where will I be based? This role will be based in our Wilmington, Delaware Office Program Eligibility: Minimum of 2 years of Active Uniformed service
