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Kimble Group
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System Administrator / Level 3 Support (MSP)

bowman williamsHouston, TXSenior L5
Network and Computer Systems AdministratorsComputer Network Support SpecialistsComputer User Support Specialists
Computer Systems Design ServicesComputer Facilities Management ServicesOther Computer Related Services
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System Administrator / Level 3 Support (MSP) We have been providing Houston based businesses with innovative IT support and technology solutions since 2003. Our leadership team strives to offer high-end technology services at a price point that fits seamlessly into business initiatives. We believe in providing most powerful IT support systems with a delivery that focuses on providing distinct solutions to meet the unique IT needs of each individual client. This allows are team to touch a wide variety of technologies! Due to organic growth, we are currently searching for a System Administrator / Level 3 Support (MSP). The System Administrator / Level 3 Support (MSP) role will involve a mix of support and project-based work, providing high-level technical assistance and handling escalated issues. The ideal System Administrator / Level 3 Support (MSP) candidate will possess a strong background in Microsoft 365, networking, servers, workstations, firewall management, and MSP tools such as Connect Wise or Ninja. MSP experience is a must have requirement for this position. System Administrator / Level 3 Support (MSP)
Responsibilities: Respond to and resolve a wide range of support tickets, from Level 1 to escalated Level 3 issues. Provide support for key technologies including:
  • Microsoft 365 Active Directory
  • NetworkingServers and workstations
  • SonicWall Firewalls
Ubiquiti switches and WAPsPerform network deployments, including new firewalls, switches, and servers. Deploy and support Hyper-V hosts and Intune solutions. System Administrator / Level 3 Support (MSP)
Qualifications:
  • Proven experience in a Tier 2 or Tier 3 helpdesk or technical support role.
  • Strong knowledge of Microsoft 365, Active Directory, networking, and firewall management.
  • Experience with SonicWall and Ubiquiti products.
  • Proficiency in server and workstation troubleshooting.
  • Excellent problem-solving skills and ability to handle complex technical issues.
  • Strong communication skills and ability to work effectively in a team.
  • Certifications in relevant technologies (e.g., Microsoft Certified: Azure Administrator, CompTIA Network+, etc.)Experience in an MSP environment
  • System Administrator / Level 3 Support (MSP)
Benefits:
  • 100% company covered Health, Dental, and Vision Insurance
  • Hybrid WFH (3 days at home)401(k) with 3% match
  • Quarterly Bonuses
  • Certification and Mileage Reimbursement
  • Generous PTOPaid Holidays
  • Clear Promotion Paths

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Level

Senior L5

Location

Houston, TX

Occupation

Network and Computer Systems Administrators

Industry

Computer Systems Design Services

Posted

yesterday

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