About Diversified: Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology. What to Expect: At Diversified, you'll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you're ready to grow, create, and make an impact, Diversified is the place to do it. How You'll Contribute: The Lead AV Installation Technician is responsible for performing a wide variety of installation duties on technology projects for our clients. This position is the key field position for the bulk of the actual work that gets done in our clients' buildings. The install tech needs to coordinate with project management, field superintendents and others to fully understand their role on specific projects. They interpret our drawing packages to create the basis of the finished systems. This installation can include displays, projectors, loudspeakers, microphones, equipment racks, etc. The Senior Tech will be responsible for our most complex system designs, will mentor other technicians and set the example in all aspects of the job.
What You'll Do:- Lead and oversee installation technicians while performing hands-on installation of commercial AV systems.
- Manage daily workload, priorities, and schedules, maintaining progress and escalating risks as needed.
- Identify and escalate design, drawing, or material issues, including missing or defective equipment.
- Leads and delegates tasks to install crews, subcontractors, and union trades.
- May be required to regularly lead a team on large projects.
- Verifies that all work complies with Diversified's and clients QC standards.
- Oversee field operations in situations without a dedicated on-site superintendent.
- Physical installation of a wide variety of technology into a wide variety of locations.
- Execute a wide variety of cabling terminations for all wire and connector types including verifying crew terminations to our standards.
- Support the preparation of equipment racks for staging of equipment wire lacing including installation of power strips, grounding bars, jack-fields, etc.
- Able to read and understand functional design drawings as well as cable riserdiagrams.
- Able to perform mounting of base build equipment such as monitor mounts, ceiling speakers, microphones and projectors.
- Provide a consistent level of technical performance as well as flexibility in work schedule. This position requires periodic overtime and may require regular overtime and weekend work for extended periods to meet client deadlines.
- Able to complete assignments in accordance with or better than established task durations as well as estimate task durations to meet assigned deadlines. Provides daily feedback to field site supervisor and/or direct manager.
- Able to build and wire custom panels from engineering drawings.
- Advanced Fiber optic cable handling, installation termination, repair and testing.
- Will generate cable labels and manage all wire listing activities for cable labels per our standards.
- Maintain an organized work environment specifically orderliness and cleanliness of the shop and jobsites.
- Responsible for tracking and maintaining their toolkit, company vehicles and installation materials inventories. Keeping things clean, orderly and well documented.
- Maintain an on-site job box when applicable.
- Responsible for checking in drop shipped items and maintaining on-site materials needed by the crew. Working with the PM to assure timely delivery of on-site equipment and materials.
- Responsible for tracking and maintaining their personal licenses, certifications and qualifications. (some states have specific requirement in this area)
- Maintain daily record of time worked on specific projects for timesheet entry as well as an employee/contractor information log to share with management.
Complexity:
This level of technician will be responsible for performing tasks on clients' job sites with no supervision. This position is responsible for coordination with clients, contractors and subcontractors. This position will be the key and only senior field supervisor in many situations and will be responsible for delegating work, monitoring others work andcommunicating with key stakeholders on behalf of the PM. This position requires the highest level of technical and people skills.
Decision Making Authority:
This position is often alone on the job sites and requires making good judgement aboutdecisions that need to be made. In general, the project manager and a site supervisor are available to answer questions but this position is very independent and will be looked upon to make many onsite decisions on behalf of the PM. This position requires good diplomacy in working with our clients and other key stakeholders on the job sites.
Physical Demands:
The physical demands described here are representative of those that may be met by an employee. The employee may be exposed to construction site conditions on a regular basis. Employee will be responsible for their safety while on job sites and to comply with all safety regulations in place by the GC. Use of PPE is usually required on job sites. The employee can typically spend at least 60% of their time on their feet and be required to mobile around the construction site. The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 40 pounds in construction areas. The individual is regularly required to use keyboards, test equipment and controls required for SI installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision. When not on construction sites, the employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.
Travel:
Frequent travel by car and occasional airplane trips are required. Employee must possess a valid driver's license in their state of residence. Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Local travel to job sites (within a 2 hour driving distance each way) will make up 70-90% usually but remote travel can be up to 30% of the job at times. 10% remote travel is required on a regular basis.
What You'll Bring
Education & Certifications:- High school diploma or GED requiredOSHA 30 Certificate required
- Associates/Bachelor's degree or equivalent preferredAVIXA CTS Certification is highly desiredAVIXA CTS-I Certification is highly desired
- Other relevant certifications may be required or preferred based on the technology focus of the position.
Required Skills/Qualifications:- Five or more years as a commercial AV installation technician or related industry experience.
- Experienced in supervising, coaching, and training technicians to company standards while providing constructive feedback.
- Advanced technical knowledge of AV system components, cabling, device integration, and rack assembly.
- Strong ability to interpret and implement complex project documentation independently.
- Knowledgeable of low voltage electrical concepts
- Familiarity with a wide range of audio, video and networking equipment
- Possess advanced carpentry and/or installation skills
- Proficient use and safety with power tools
- Good verbal communication skills and good customer service skills.
- Ability to diagnose, troubleshoot and resolve technical problems
- Must have a valid driver's license and adhere to our insurance requirements
What We Offer:
We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:
- Multiple medical plan options to fit you and your family's needsHSA & HRA company contributions
- Dental coverage, including orthodontic benefits, and vision plans Company-paid benefits
- Basic Life, AD&DShort-Term and Long-Term Disability insurance
- Employee Assistance Program (EAP)
- Generous paid time off - 3 weeks PTO plus company holidays and floating holidays 401k with company match
- Paid maternity leave
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
- Commuter benefits
- And much more
