Patient Service Technician - Local Medical Equipment Delivery DriverWe are seeking a dedicated Patient Service Technician - Local Medical Equipment Delivery Driver who wants to be part of a company who makes a difference in patient's lives. In this position you will be responsible for making deliveries, providing services and ensuring patients and/or caregivers understand instructions for and are comfortable with use of respiratory and medical equipment.
Essential Duties and Responsibilities:- Available for on-call assignments as needed
- Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs
- Adheres to the guidelines established in the 'Rotech Way'Builds relationships with patients and/or caregivers
Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instruction, route sheets, etc.
Complies with applicable laws and regulationsDelivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local laws and regulationsDelivers, sets up and maintains equipment at the delivery address using company vehicle
Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and Joint Commission guidelines
Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
Encourages patients and/or caregivers to complete the Customer Perception of Care survey
Maintains assigned company vehicle in a clean and safe working condition
Observes additional needs that the patient may have and reports to management during morning meeting
Properly cares for & uses electronic tablet that is assigned for job duties
Provide clear instructions to patients and/or caregivers to ensure understanding of equipment
Reports equipment hazards and/or product incidents as required
Safeguards patient's Protected Health Information and adheres to all HIPAA privacy regulations
Works with location personnel to coordinate deliveries Performs other duties as assigned
Supervisory Responsibilities:
None
Employment is contingent on:
- Background investigation (company-wide)
- Drug screen (when applicable for the position)
- Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Requirements:- Education and/or Experience
- High school diploma or GED equivalent 3 year's delivery experience
- Experience working in healthcare, home health or the medical field Strong customer service background
- Skills, Knowledge and Abilities
- Effectively communicate in English; both oral and written, with location employees and patients
- Helpful, knowledgeable and polite while maintaining a positive attitude
- Interpret a variety of instructions in a variety of communication mediums
- Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
- Maintain confidentiality and practice discretion and caution when handling sensitive information
- Mapping skills including ability to plan time-saving delivery routes
- Mechanical aptitude with ability to learn
- Multi-task along with attention to detail
- Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
- Properly work an electronic tablet device that is used for services after training
- Read and successfully interpret written directions and/or instructions in English
- Self-motivation, organized, time-management and deductive problem solving skills
- Sense of urgency and responsiveness to customers
- Work independently and as part of a team
- Physical Demands
- Available for on-call assignments as needed (after business hours &/or weekends)
- Requires sitting, walking, standing, talking or listening
- Requires close vision to small print on computer and or paperwork and our electronic tablet
- Requires lifting and transporting of patient equipment and or move full & empty cylinders
- Requires contact with patients and equipment with potential exposure to contagious pathogens
- Requires driving a company vehicle for the majority of the workday
Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address
Machines, Equipment and Technical Abilities
Electronic tablets and all corresponding equipment, such as- Blue-tooth ear-piece and dash mounts
Internet navigation and research
Internet, including knowledge of email transmission and communication
Loading, unloading and proper e down procedures of transported oxygen and other cargo as per company policy
Operating the assigned company vehicle safely
Operating vehicle mounted power li or rail gates as required
Troubleshooting and repairing equipment
Understanding use of all applicable home medical equipment and supplies
Using common office equipment (e.g., phone, copier, fax, computer, etc.)Work Environment
Extensive travel via company vehicle required to patient's homes and/or delivery address for set-ups and recurring deliveries
Warehouse and office with moderate in high noise levels.
Benefits:- 401kMedical, Dental and Vision
- Generous Paid Time Off and Paid Holidays
- Cellular phone reimbursement
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin
