OPERATIONS ANALYST II (OPBI) OPS - 60932238

Operations Analyst II (Opbi) The Florida Department of Children and Families (DCF) is the state of Florida's social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency's mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. Within DCF, the Economic Self-Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery. Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants. The primary responsibility of this position is to assist with various special projects as needed in support of OPBI. Strong customer service skills with a working knowledge of the ESS program are ideal to be successful in this position. Duties include assisting in fraud investigations and provides support in the recovery of funds lost due to waste, fraud, or abuse. Minimum qualifications include proficiency using Microsoft Office Suite, including Outlook Word, Excel, PowerPoint, and Publisher. A valid state-issued Driver's License will be requested. Preference will be given to candidates with proficiency in FLORIDA System. Important application process information: Responses to the qualifying questions are required and must be verifiable based on your submitted application/candidate profile and resume. It is unacceptable to use the statement "See Resume" in place of entering work history information. Your People First Candidate Profile (application) must be completed in its entirety. Include supervisor names and phone numbers for all periods of employment. All previous DCF positions must be listed separately. Include the total years in each position along with all required duties. Account for and explain any gaps in employment so that the hiring process is not delayed. Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.