Position Summary:
We're looking for a driven Commercial Account Manager to grow and manage a book of shipper relationships for Blackrock Logistics freight brokerage. You'll be the primary point of contact for assigned accounts — understanding their shipping needs, securing competitive capacity, resolving issues in real time, and identifying opportunities to expand volume and lane coverage. This is a high-visibility role that blends relationship management, negotiation, and operational problem-solving in a fast-paced logistics environment.
Key Duties and Responsibilities:- Own and grow a portfolio of shipper accounts, serving as the primary point of contact for day-to-day service and strategic planning
- Build pricing strategies and rate proposals in coordination with carrier sales and pricing teams
- Negotiate rates and contracts with shippers to protect margin while remaining competitive
- Partner with the carrier/capacity team to ensure reliable coverage on customer lanes, especially during volume spikes or capacity crunches
- Monitor shipment performance (on-time pickup/delivery, tracking, documentation) and proactively resolve service issues
- Identify upsell and cross-sell opportunities within existing accounts (new lanes, modes, services)
- Prepare and present quarterly business reviews (QBRs) with account performance data, market insights, and growth plans
- Track account activity, opportunities, and communication in the CRM/TMSStay current on freight market trends, capacity conditions, and fuel/rate fluctuations to advise customers effectively
- Collaborate cross-functionally with operations, pricing, carrier sales, and billing to ensure smooth execution
Compensation details: 80000-120000 Yearly SalaryPI65202f8875c5-37639-41431747
