Guest Services Seasonal Part Time Team Specialist, Level 1

Rate: $15 USD per hour

Location: Atlanta, GA 30313, USAJob Details

Position Title: Seasonal PT Team Specialist, Level 1 - GS

Department: 2220 - Guest Services

Position Summary: The Seasonal Part Time Team Specialist, Level 1, with a focus on hospitality and servant leadership, will create a fun, welcoming and engaging experience for our guests and fellow team members using our five core values: Impact, Memorable Experience, Pride, Accountability, Communication, and Teamwork. This role is responsible for assisting in and supporting general operations of the Guest Services department including, but not limited to, daily operations of Dolphin and Sea Lion Presentations, as well as hosting, operating and maintaining other guest facing areas in non-cash handling roles. The Seasonal Part Time Team Specialist, Level 1, receives extensive hospitality training, enhancing their ability to engage with guests, answer questions, and thrive in a dynamic and fast paced environment. Roles in this department all require excellent guest communication skills, attention to detail, and the talents and skills necessary to craft an exceptional guest experience. This position is considered an entry level seasonal position within Guest Services, with possibility of promotion to permanent part-time Team Specialist, Level 2, after 90 days of employment with satisfactory progress toward learning goals and a satisfactory performance evaluation.

Administration: Serve as assistants to the Guest Services management team, and actively contribute to the Aquarium team by assisting in implementation and administration of all guest facing and hospitality centered initiatives. Assist in administrative tasks within the department. Perform other duties as workload necessitates. Setup and breakdown of equipment.

Qualifications: High School Diploma/GED required. At least one year of guest service experience in a zoo, aquarium or hospitality setting preferred. Additional experience in theater settings (i.e. auditoriums, arenas, etc.) preferred. Demonstrated experience and knowledge in guest service, hospitality, or related field, through actions, verbal, non-verbal, and written communication. Must be able to demonstrate a high level of attention to detail and anticipation of guest needs, ensuring the highest levels of hospitality are reached during all guest interactions. The focus of this position is hospitality which includes standing during interactions with guests. All team members must be able to stand for extended amounts of time during their shifts, unless otherwise approved by management. Previous cash handling experience. Demonstrate the ability to develop partnerships and good working relations with others. Demonstrate knowledge of wildlife conservation and environmental issues. Demonstrated awareness and understanding of Guest Service Policies and Procedures. Must pass all screening requirements deemed necessary for employment at Georgia Aquarium, Inc. Must be able to work up to 28 hours including weekends, evenings, and holidays on a flexible schedule as demanded by guest and company needs. Must be able to attend all required trainings. Proficiency with Microsoft Office Products.

Physical Demands & Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. Commitment:

• I commit to Georgia Aquarium, Inc. to be a part of the following:
• Mission: Georgia Aquarium is a nonprofit committed to inspiring awareness and preservation of our ocean and Aquatic animals worldwide.
• Vision: To be the Premier Aquarium in the World for Science, Entertainment, Education and Conservation.
• Values: Respect, Teamwork, Integrity, Innovation, Leadership, Excellence, Appreciation & Inclusion