US Region Weekend On-Call Specialist

Department: U.S. Region

FLSA Status: Non-Exempt

Reports To: Program Coordinator Commitment: One to two weekends a month (Friday at 5pm - midnight Sunday) Organizational Core Values: 1. Kids First: We are accountable to the children. 2. Equitable Access: We empower opportunity. 3. Rooted in Community: We build for a sustainable future. 4. Best-Practice to Next-Practice: We innovate and transform. 5. Shoulder-to-Shoulder: We operate with unity and integrity. Purpose and Scope of Job: The U.S. Region On Call Specialist is critical to the successful execution of World Pediatrics’ US Referral Program, a central part of World Pediatrics’ mission. This program brings patients from our partner countries in Latin America and the Caribbean who cannot be treated at home or in the region to the U.S. for surgical care. The U.S. Region On Call Specialist will provide support for pediatric patients and their guardians, including transportation, personal errands, and other tasks related to the family’s care in St. Louis and Partner Cities. The specialist will need to commit to one to two designated weekends per month for a minimum of 4 hours per weekend.

Key Responsibilities: Assist the US Referrals team to meet patient/guardian practical needs in both St. Louis and World Pediatric partner cities as they arise between 5pm on Friday until midnight on Sunday for a minimum of four hours, including but not limited to: ST. LOUIS Weekend On-Call Responsibilities: Support families arriving or departing the U.S. during the weekend by tracking flights, calling Ubers when needed and staying in touch with volunteers assisting families Visit patients and caregivers in hospitals and assist with patients being discharged Pick up and deliver prescription medications from pharmacy to families as well as ensure medication instructions are fully understood Relieve program staff/interns covering medical appointments after 5:00 PM on Friday Be available to receive and act on important guardian concerns as well as patient needs Serve as point of contact for volunteers scheduled to support families PARTNER CITIES (OUTSIDE OF ST. LOUIS) Weekend On-Call Responsibilities Support families arriving or departing the U.S. during the weekend by tracking flights, calling Ubers when needed and staying in touch with volunteers assisting families Assist remotely with patients being discharged Be available to receive and act on important guardian concerns as well as patient needs remotely Serve as point of contact for volunteers scheduled to support families GENERAL Weekend On-Call Responsibilities Maintain timely and professional communication with U.S. Referral team for patient updates and continuity in case management, remaining flexible to respond to ever-changing priorities Other practical support of families as assigned Complete a short report of weekend activities on Sunday night and share with the U.S. Referral team Qualifications and Skills 1-2 years of relevant experience in caregiving, community health, or similar roles preferred Comfortable working with children and families in medical or community housing setting Comfortable communicating non-medical information in Spanish (with help of translation app if needed) High School diploma or equivilent required

Physical Requirements: Must be able to drive on a regular basis; must have and maintain a safe driving record. Must be able to lift 50 pounds without assistance. A combination of remote work from home (WhatsApp and phone calls) in addition to in-person at hospitals and housing facilities Collaboration with program team via digital platforms (e.g., WhatsApp, phone, email) Compensation You shall be compensated at a flat rate of $100 for up to four (4) hours of work. This amount will be paid in full regardless of whether four full hours of on-call work are required. If you work beyond four hours, you will be paid at a rate of $25.00 per additional hour. World Pediatrics is committed to creating an inclusive work environment and welcomes applicants from all genders, races, religions, sexual orientations, ages and any other groups that can bring diverse perspectives and experiences to our organization.