Rental Equipment Manager

Essential Functions: Provide excellent service to customers. Treat all team members, vendors, and customers with courtesy and respect. Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add on sales when appropriate. Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc. Provide services to customers at point of sale, including, but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc. Deliver and pick up rental equipment at customer location as needed. Open and close rental contracts and reservation. Ring out rental transactions on point of sale system. In presence of customer check equipment for damage, fuel levels, missing parts, etc. Monitor and track equipment on a daily basis. Follow up on contracts to ensure equipment is returned within contract timelines. In the case that equipment is late, contact the customer, and inform Store Manager. Assist with recovery efforts when needed. For a rental late more than one day, inform Central Office. Check in returning equipment. Inspect for damage, missing parts, fuel levels and cleanliness. Charge fees when necessary. Inspect equipment on a regular basis to comply with company safety policies. Conduct repairs and maintenance on rental equipment; generate purchase orders for repairs or required maintenance. Ensure that out of service equipment is repaired in a timely manner. Communicate needs to outsource repairs to central office. Maintain missed rental report and perform daily, weekly, monthly, and yearly reports as necessary. Keep an up-to-date "Rental Down" list with a plan on how to work on these items. Care for and maintain company provided tools. Inform Store Manager of any tool or equipment needs. Ensure DMV registration and current insurance cards are on file for equipment. Make sure license plates have current year registration stickers on them. Maintain a clean, organized and safe rental area. Opening and closing store as assigned. Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal. Always continue to make customers a priority while working your department. Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management. Help out in other areas of the store as needed. Follow all company policies and procedures. Other duties assigned as necessary.

Work Competencies: Strong mechanical skills. Excellent customer service. Good organizational skills. Proficient with computer skills. Supervisory Responsibility: This position does not supervise team members.

Work Environment: While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Physical Requirements: Prolonged periods of standing and walking throughout the day. Must be able to drive a truck to deliver and pick up rental equipment. Must be able to lift up to 40 lbs at times. Position Type and Expected Hours of Work: This is a full-time position, scheduled 45 hours/week. Days and hours of work vary. Must be available to work days, evenings and weekends.