Supervisor Position With outstanding customer service, the Supervisor position is responsible for ensuring front-line staff remain on task while resolving any customer driven issues in a safe expeditious manner.
Position Responsibilities:- Organize and oversee the position assignment and work of front-line staff; ensures their work is completed correctly and in a timely manner.
- Ensure that front-line staff members are informed about event requirements.
- Provide site specific training and instruction to all front-line staff in the company's policies, procedures, and best practices.
- Effectively conduct pre-shift briefing and ensure staff is apprised of relevant information prior to deployment.
- Ensure that all traffic control devices are placed in accordance with the Traffic Control Plan.
- Prepare daily reports and logs, documenting shift operations and any problems or complaints.
- Effectively coach and discipline staff as needed.
- Assist in the planning, monitoring, and coordination of vehicular and pedestrian traffic flow.
- Resolve customer and employees' requests, questions, and complaints with integrity and poise
- Provide information on venue and company procedures and/or policies.
- Oversee maintenance and availability of onsite inventory of issued equipment, e.g., stop sign paddles, light wands, radios, vests, etc.
- Maintain radio and/or phone contact with Operations.
- Receive and dispatch police, fire, or other emergency personnel when accidents or other emergencies arise.
- May handle or assist with discipline of employees in accordance with company policy and procedure.
- Inspection of working area for safety and maintenance concerns while maintaining cleanliness.
- Attend training classes as directed by management.
- Any other duties as assigned.
Requirements:
High school diploma, or the equivalent preferred. ATSSA Flagger Card: Nevada Flagger Card
Qualifications:- ATSSA Certified Flagger1 (one) year supervisory experience. (Recommended)
- Ability to maintain confidentiality of sensitive information.
- Work cooperatively with others.
- Excellent oral and written communication skills.
- Able to read, write, and comprehend instructions and information in English.
- Ability to use personal computer and hand-held applications.
- Ability to work flexible shifts/hours, including days, evenings, weekends, and holidays, at varying locations.
- Ability to work outdoors in varying weather conditions.
- Must be able to multitask in a fast pace and high-volume environment.
- Attention to detail.
- Must present a professional, friendly image and appearance.
- Must have reliable transportation and excellent attendance.
Physical Demands:
Finger and hand dexterity.
Requires the ability to distinguish letters, numbers and symbols.
May be exposed to extremes of hot or cold weather in addition to wet environments.
Noise levels are distracting or uncomfortable.
Job requires the following motions: climbing, stooping, bending, twisting, pushing, pulling, squatting, occasional lifting; up to 75 pounds, stretching, sitting, walking on uneven ground and stairs.
Ability to stand for long periods of time.
Ability to work outdoors in varying weather conditions.
