Job Title Assured Health Group (AHG) is a proud member of the Alliant family of companies. AHG is committed to empowering our insurance agents to optimize their time, increase their earnings, and elevate their business standing. We support every aspect of an agent's business with a comprehensive portfolio that includes advanced technology, and robust marketing programs. We are dedicated to delivering exceptional service and resources to help agents succeed and distinguish their business in the competitive insurance market.
Summary:- Responsible for providing a wide variety of support services to promote the company's product portfolio via the telephone and internet to support and to increase company revenue and profit.
- Compensation package is a combination of $21.33 hourly rate plus commission
- Position has uncapped monthly earnings potential
- Top performers can earn up to $8,000 per month
- Full-time, benefits-eligible
- Onsite at our office in West Palm Beach, FL
Hours:
Monday 9:00AM -7:00PM Tuesday - Thursday 9:00 AM - 6:00 PM; Friday 9:00 AM - 1:30 PMComprehensive training program
Essential Duties And Responsibilities:
Promote the company's product portfolio and provide service assistance to consumers; Respond to consumer inquiries through calls both inbound and outbound as well as internet inquiries; Deliver prepared sales scripts to educate, inform and provide solutions to potential customers. Describe solutions for individual sales situations; Communicate with consumers regularly regarding product information, rate changes and key benefits; Monitor compliance with program reporting rules and sales requirements; Update and maintain proprietary Lead Advantage System in accordance with policies and procedures; Document each and every consumer contact with detailed notes; Work collaboratively with fellow staff to advance the values and mission of the organization and Senior Market Sales by serving on relevant internal and external committees; Assists with special projects/assignments as requested by members of management; Perform all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates; Performs other duties as assigned.
Qualifications:- Education / Experience
- High School Diploma or GED Required
- Bachelor's Degree in marketing or related field, or equivalent combination of education and experience
- Three (3) or more years general insurance industry or related field (financial services, marketing, web-based business, business-to-business customer service or call center) experience
- Life/Health Insurance license
- SkillsActive Life and Health Insurance license in resident state
- Working knowledge of insurance services industries and specific current knowledge of product lines assigned to the sales associate
- Knowledge of the general industry procedures, practices and terminology
- Skill in working effectively with inbound and outbound callers/customers
- Skill in negotiating and problem solving to resolve internal and external conflicts
Skill in the use of office equipment including computer, fax, printer, telephone system, etc.
Skill in the use of time management and organization skills
Skill in maintaining effective working relationships with all customers, employees and the general public
Skill in project management
Proficient computer skills (Microsoft/Word, Excel, PowerPoint, Adobe Acrobat, MS Outlook software preferred)
Ability to communicate effectively, both orally and in writing, in a constructive mannerAbility to approach and communicate with a wide range of personalities in a professional and courteous mannerAbility to be patient under frustrating circumstances and demonstrate controlled emotional affect in difficult situation
Ability to engage in effective interpersonal interaction, verbal communication and written communication
Ability to persuade
Ability to run quotes for products
Ability to maintain a high level of organization and attention to detail while remaining flexible and responsive when faced with multiple urgent requests
Ability to read, write and communicate English effectively
Ability to maintain all company policies, including all confidentiality and safety policies
Ability to actively contribute to team effort
Ability to work independently, exercise independent judgment, make and execute decisions
Ability to be a self starter, motivated and accomplish goals and tasks within a given time frame
Strong verbal and written proficiencies of the English language is required and bilingual (Spanish and English) preferred
