Customer Service Dispatcher
Location:
Tempe, AZOur client is a growing home-services organization looking for a Customer Service Dispatcher who thrives when the phones are busy, schedules are moving, and customers need answers. This is an opportunity to become a key part of the customer experience while keeping field operations running smoothly. The right person will combine strong customer service instincts with sales confidence, scheduling savvy, and the ability to keep multiple priorities organized in a fast-paced environment. This position is well suited for someone who enjoys talking with customers, solving problems, turning inquiries into booked appointments, and helping field teams make the most of each day.
This Role Offers:- Competitive compensation with the opportunity to contribute to a growing service organization.
- A high-energy, customer-focused environment where your work directly supports revenue and service delivery.
- A varied role that blends customer service, scheduling, sales support, dispatch coordination, and administration.
- A collaborative on-site environment with regular interaction across customers, technicians, and operational leadership.
- FocusOwn a fast-moving customer queue across phone, email, text, and chat while keeping every interaction organized and responsive.
- Turn service questions into confirmed appointments by explaining options clearly, discussing pricing, and guiding customers toward the right solution.
- Recommend relevant add-on services when they fit the customer's needs, including vent, coil, and indoor-air-quality related work.
- Build efficient technician schedules by balancing geography, daily capacity, appointment requirements, and changing field conditions.
- Coordinate larger residential, multifamily, and commercial jobs, including access details, site contacts, timelines, and service documentation.
- Create and follow up on estimates, proposals, invoices, confirmations, and other customer-facing paperwork with strong attention to detail.
- Support the full payment cycle by taking payments, following up on open balances, and maintaining accurate account records.
- Resolve routine service concerns with sound judgment, clear communication, and ownership, escalating only when the situation requires it.
- Skill SetExperience supporting a high volume of customers in a call center, service business, or similarly fast-paced environment.
- Confident phone communication and a natural ability to establish trust quickly with customers.
- Hands-on experience with dispatching, field-service scheduling, appointment setting, or calendar coordination.
- Comfort discussing service costs, identifying customer needs, and suggesting additional services without using a high-pressure approach.
- Strong CRM discipline, including accurate notes, complete job details, and dependable administrative follow-through.
- Ability to prioritize simultaneous calls, messages, calendars, technician requests, and customer follow-ups without losing accuracy.
- Willingness to make proactive outbound calls, confirm upcoming work, and professionally follow up on outstanding payments.
- Experience in home services, property services, restoration, maintenance, repair, or another appointment-driven environment is highly valued.
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