Oracle CCS Functional Architect
esc partnersBoise, ID
Job Description:
ESC Partners is seeking a Functional Architect with at least five years’ experience with Oracle Utilities Customer Care & Billing as well as Oracle Utilities Customer to Meter and must have Customer Cloud Service knowledge and expertise. The ideal candidate brings a strong development background and understands both the technical components of the solution and how the utility business operates end to end, from meter reading and rating through billing, payments, collections, and customer service. Candidate must be able to design innovative and sensible solutions according to the client’s business objectives or opportunities as well as being able to articulate the project plan through well written and verbal communications to the client and team.
Job Duties & Responsibilities:
- Own the definition, design, and delivery of a successful Oracle Utilities CCS solution.· Drive execution of planned activities to ensure project is on-time and on budget.· Facilitate technical and functional design workshops.· Interact with Business and IT departments across the organization to determine business requirements and system specifications.· Review and validate functional designs and technical specifications for customizations, interfaces, and reports, and provide hands-on guidance to developers on configuration, Groovy scripting, and integration design.· Translate end-to-end business processes (meter-to-cash) into configuration, scripting, integration, and data conversion approaches, and explain how technical decisions affect downstream billing, finance, and customer experience.· Report project status, risks, decisions, and resource-related issues.· Partner with the client’s business leadership team on change management to drive SaaS adoption to the rest of the organization and provide updates on key changes to current processes.· Clear & timely communication internally, as well as externally with customers and partners.· Enforce the project issue and risk identification, troubleshooting, decision-making, mitigation, and escalation processes to ensure quick and effective problem resolution.· Provide leadership to the implementation team by promoting consistency across the team, including methodology, deliverable templates, terminology, best practices, etc.· Oversee and approve high quality deliverables before presenting to the client.· Establish and maintain strong working relationships with the client’s business sponsor and subject matter experts.· Work through engagements in Oracle Utilities implementations across different geographic locations (Middle East, APAC & North America).· Stay current on Oracle Utilities product releases and utility industry trends, and apply them to client recommendations.
Preferred Skills:
- Ability to drive the client to a recommended solution and owning the end to end delivery.· Proven ability to build, manage, and foster a team-oriented environment.· Experience with SaaS integration patterns, including REST/SOAP web services and Oracle Integration Cloud.· Excellent leadership and management skills, providing guidance to both the client and the project team.· Experience in Agile framework development cycles.· Experience facilitating and leading workshops with clients.· Previous work experience at a Utility company is a plus.· Exceptional written and spoken communication skills.· Self-initiator, strong sense of ownership and very good interpersonal skills.· Good problem solving and troubleshooting abilities.
Education and Qualifications:
- Must have full understanding and applied expertise of Oracle Utilities Customer Cloud Service.· Strong knowledge of Oracle Utilities Customer Care and Billing and Oracle Utilities Customer-to-Meter.· Demonstrated understanding of the end-to-end utility customer lifecycle (meter-to-cash) and how upstream and downstream processes interact across the business.· 5+ years overall relevant experience, including some experience in consulting services.· Proven track record of at least three successful full lifecycle implementations including CCS.· Project lead experience on at least two implementations.· Hands-on development background with the Oracle Utilities Application Framework, including configuration tools, Groovy scripting, algorithms, batch processes, and integrations.· Strong knowledge of SQL and Cloud-based system delivery.· A bachelor’s degree or its equivalent in computer science, computer engineering, information technology, or a closely related technical field.· Oracle Utilities CCS Implementation Specialist certification or other Oracle certifications are a plus.· Knowledge of other CIS or billing products in the market.· PMI Certification is a plus.
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