Customer Service Representative Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team. The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.
Responsibilities and Duties:- Greet customers in a friendly, professional manner
- Provide concierge services to pilots and customers including making reservations as required
- Invoicing for services rendered to customers and pilots
- Proactive preparation for all incoming aircraft
- Provides timely feedback to the company regarding service failures or customer concerns
- Partner with line service team to meet and exceed customer's service expectation
- Maintain neat work area at all times to include front desk, lobby, and all FBO amenities
Competencies:- Customer focus- naturally outgoing/extroverted
- Communicate with customers and employees in person, on phone, and through radio communications
- Strong computer skills including Microsoft office products and point of sale programs
- Basic mathematical knowledge
- Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
- PayStarting at $15.00/hr | Structured step-up based on training & experience
Benefits:- (Fulltime positions only)
- Our comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.
- Reporting Relationship
- This position reports to the Customer Service Manager
- Work Environment
- This position operates in a professional environment.
- Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:
- Must be able to lift 10 pounds
- Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
- Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
- Position Type and Expected Hours of WorkThis is a non-exempt position.
- The open position is for evenings and one weekend day each week. Guaranteed 40 hours per week.
- TravelNo travel is expected for this position.
- Education, Experience, and Eligibility Qualifications
- Customer service experience preferably in the service industry
- High School Diploma or equivalent
- Entry level position
- Ability to work evenings and weekends
- Acceptable driving record
- Ability to pass a background check
Zero tolerance drug free employer includes pre-employment and random screeningAAP/EEO Statement
Freeman Jet Center is an Equal Opportunity Employer
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
