Customer Service Supervisor
virtual vocationsDenver, CO
Customer Service Supervisor
virtual vocationsDenver, COMid L4
First-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Office and Administrative Support WorkersCustomer Service Representatives
All Other Insurance Related ActivitiesTelemarketing Bureaus and Other Contact CentersInsurance Agencies and Brokerages
APPLY NOW (opens in a new tab)Leading the day-to-day operations of the Customer Care team, the full-time Customer Service Supervisor will ensure high-quality customer experiences, manage escalated concerns, and drive team performance while working in a hybrid environment.
Key responsibilities:
Leads, coaches, and develops Customer Care Representatives and Specialists, establishing performance expectations and promoting a customer-focused culture
Ensures exceptional customer experiences by serving as the escalation point for complex issues and coordinating resources during high-priority situations
Monitors daily workload and service levels, reviews customer trends, and implements process improvements based on feedback and operational insights
Required qualifications:
Bachelor's degree in Business, Communications, Management, or related field preferred; Associate's degree with 4 years of relevant experience or High School Diploma/GED with equivalent customer service experience required
4+ years of customer service or related experience, with at least 2 years in a leadership or supervisory role
Experience in handling escalated customer concerns and complex issue resolution
Proficiency in using CRM, case management, and performance reporting tools
Strong analytical and problem-solving skills
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Level
Mid L4
Location
Denver, CO
Occupation
First-Line Supervisors of Personal Service Workers
Industry
All Other Insurance Related Activities
Posted
4 days ago