Intake Coordinator

Description: 1. Accepts all inquiry calls regarding skilled home health services to determineintakeappropriateness by consultation with RN for clinical and authorization personnel forreimbursement.2. Works to identify resources (staffing) available to meet the requested services prior toaccepting a potential referral3. Works with authorization personnel to identify current payer source is acceptable. Runs Medicare/Medicaid eligibility on every referral.4. Ensures proper staffing of qualified and competent staff to meet the authorized servicesfor each client by reviewing orders for services requested.5. Works in cooperation with an RNCoordinatorto identify potential problems related tothe proposed admission. Has an appropriate RNCoordinatorinput diagnoses codereview allintakepaperwork and physician's orders prior to sending professional fieldstaff out on admissions.a. Complies with all processes developed for theintake/admission process, includingaccurate input of demographics and verification of address, phone number and physicallocation of client at time of admission. This includes working closely with both internaland external healthcare professionals, office staff, clients and their families. Providesthis information to caregivers prior to open.6. Participates in clinical rounds and provides information to the team.7. Keeps informed of any and all contract (payer) changes or updates with regularinteraction with authorization personnel and contract personnel.8. Maintains a collaborative relationship and effective communication with staff ensuringmutual respect and cooperation in order to; a. Provide information regarding clinical serviceb. Participate in problem solving sessionsc. Identifying resources in the community outside and within our scope of services9. Maintains accurate records of admissions, SOC, primary and secondary staffassignments. Follows-up with caregivers to insure referrals were opened timely, within 48 hours, or documentation supports why open was greater than 48 hours ornot done at all.10. Maintains accurate record of "not admitted" referrals for the purpose of contract renewal and service identification planning.11. Collaborates with marketing personnel to assure any challenges regarding referralsources are identified and then followed up on as well as identifying any referral sourcetrends.12. Maintains confidentiality on all aspects of job performance by following all HIPAAregulations.13. Notifies caregivers of orders to resume hospitalized clients and review services to beprovided.14. Provides general clerical support to all RN Care Coordinators as needed.15. Performs other duties as assigned including community development and marketing.16. Protect the organization's value by keeping information confidential17. Update job knowledge by participating in educational opportunities