Remote Contact Center Operations Leader
intermountain healthEast Boston, MA
Remote Contact Center Operations Leader
intermountain healthEast Boston, MAMid L4
General and Operations ManagersFirst-Line Supervisors of Production and Operating WorkersMedical and Health Services Managers
Telemarketing Bureaus and Other Contact CentersAll Other Outpatient Care CentersAdministration of Public Health Programs
APPLY NOW (opens in a new tab)Intermountain Health is seeking a Contact Center Operations Supervisor to lead an operational team focused on delivering superior customer service. You will hire, onboard, coach, and develop talent while managing expenses, scheduling, and KPI performance. You will act as a subject matter expert and escalation point to remove barriers and drive continuous improvement. The role emphasizes leadership, collaboration, and adherence to policies with potential remote work options.
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Level
Mid L4
Location
East Boston, MA
Occupation
General and Operations Managers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
yesterday