Telecommunications Consultant

Casework Associate I (S) The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. This Telecommunications Consultant works primarily to promote the Equipment Distribution Service (EDS) and Telecommunications Resources Program (TRP) and serves in the Wilmington Regional Center in Wilmington, NC. The individual in this position works with individuals who are Deaf, DeafBlind, and Hard of Hearing in a 12-county region North Carolina. This position travels extensively within the region and occasionally outside the region. Job responsibilities include the following: Provide consultation services for telecommunications access and hearing loss assistive technology Deliver presentations at information sessions to the community in various locations within the 12 counties Conduct telephone & equipment demonstration and consultation during home visits Provide technical assistance related to telecommunications equipment Public outreach to agencies/businesses regarding EDS and TRP through presentations Maintain the Regional Center demonstration and loaner equipment Participate in job fairs, health fairs and other community events to increase awareness of EDS and TRP which may require an adjusted schedule to work after normal working hours, including evenings and weekends Extensive travel is required within, and occasionally outside, the 12-county region; loading and unloading equipment including some lifting; exhibit booth and demonstration set up also required. The Division of Services for the Deaf and the Hard of Hearing (DSDHH) assures equal access to North Carolina citizens who are Deaf, Hard of Hearing and Deaf-Blind. The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application. Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application to support your answers. Applicants may be subject to a criminal background check. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application. If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov.