Business Operations Manager

Business Operations Manager The Data Center and Internet Infrastructure team is critical in crafting the future of networking and compute solutions for enterprise, hyperscalers, and service provider customers. This team is instrumental in advancing Cisco's critical initiatives, which include modernizing enterprise infrastructure, adopting AI technologies, and redefining service provider networks through innovative architectures and solutions. As a Business Operations Manager within the Data Center and Internet Infrastructure (DCII) product organization, you will serve as a key operational strategist and partner. You will work closely with executive leadership to drive the rhythm of the business, streamline operations across the entire DCII organization, and champion initiatives that define our culture and competitive edge. This role requires a blend of operational rigor, strategic communication, and a passion for leveraging emerging technologies to improve organizational efficiency. Central Operational Leadership: Act as an operational partner overseeing core operational cadences, the rhythm of the business, support the measurement of our strategic priorities, and ensure follow-up is rigorously tracked across the entire organization. Employee Experience & Onboarding: Own the end-to-end employee lifecycle experience. This includes designing and managing a best-in-class onboarding program for new hires and leading the organizational internship program to build our pipeline of talent. AI Strategy & Advocacy: Support the DCII AI Ambassador program. You will be responsible for identifying opportunities to implement AI tools to optimize workflows, sharing best practices across the organization, and driving AI literacy. Executive Communication & Wins: Collaborate with Executive Communications to document, socialize, and celebrate critical customer wins. You will be responsible for maintaining a consistent data collection process regarding our customer impact and success in the market. Strategic Initiatives: Lead high-impact, cross-functional projects that require complex stakeholder management and drive toward measurable business outcomes. Experience in high-tech business operations, chief of staff roles, program management, or a similar function. Experience with the Microsoft Office (such as SharePoint, Excel, Word, PowerPoint) Experience using AI platforms such as Codex, Claude, Gemini, Copilot, ChatGBTBachelors + 8 years of related experience, or Masters + 6 years of related experience, or equivalent relevant work experience Demonstrated experience using AI tools for business productivity and a strong desire to stay at the forefront of AI innovation. Expertise in managing end-to-end programs, from planning and cross-functional alignment through execution, measurement, and continuous improvement. Ability to identify operational bottlenecks and proactively implement scalable solutions. Exceptional written and oral communication skills; ability to synthesize complex information into compelling narratives for executive audiences. At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.