Data Entry Associate Representative

Key Responsibilities: Review billing information for accuracy and resolve discrepancies, errors, and payment issues Post and Reconcile payments, credits, refunds, and adjustments to customer accounts Communicate with internal departments regarding billing questions, account balances, and payment concerns Maintain accurate and organized billing records and documentation Research and resolve billing discrepancies while ensuring compliance with company policies and procedures Prepare billing reports and assist with reconciliation and reporting activities Protect confidential customer and financial information while maintaining a high level of accuracy and professionalism Meet established productivity, accuracy, and quality standards while managing multiple billing tasks and deadlines

Required Qualifications: Working knowledge of Medicare Advantage enrollment and eligibility (Part A, Part B, and Part C) Strong analytical and problem-solving skills with a data-focused mindset High attention to detail and ability to manage large volumes of transactional work Proficiency in Microsoft Office (especially Excel) Ability to work independently with minimal supervision Strong written communication skills for internal collaboration

Preferred Qualifications: 1+ year of experience in healthcare insurance 1+ year of experience in billing processing (Medicare Advantage preferred) Prior experience with data entry, billing systems, and transaction processing

Notes: Remote except CA, NY, AK, HIVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status