Client Success Executive – Employee Benefits (Post-Sale) Senior Individual Contributor | Field-Based / Remote | Northern New Jersey
Local client travel + NYC office access
The Opportunity:
True Benefit is hiring a Client Success Executive to own employer client relationships after implementation within an established ADP TotalSource PEO partnership.
This is a post-sale, post-implementation role—no prospecting, no selling, and no people management.
Your responsibility begins once the client is live and continues through the life of the account.
You’ll work closely with ADP TotalSource HR Business Partners (HRBPs) embedded with clients, serving as the primary benefits expert and relationship owner focused on service excellence, retention, and long-term client health.
This role is designed for an experienced benefits professional who values ownership, autonomy, and impact.
What You’ll Do:
Serve as the primary post-sale point of contact for assigned employer clients
Partner closely with ADP HRBPs supporting clients at their locations
Own the client relationship with a focus on:
Retention and renewals
Service quality and escalation management
Proactive issue identification and resolution
Manage benefit changes, ongoing service needs, and carrier coordination
Identify and address at-risk accounts before issues escalate
Travel locally to client sites in Northern NJ with periodic travel to ADP’s NYC office
What We’re Looking For:
5–10+ years of experience in employee benefits account management, client success, or post-sale service
Strong, hands-on knowledge of group health insurance (small group experience preferred)
Proven ability to own client relationships independently
Comfortable in a field-based, client-facing role
Experience working with PEO, HCM, or employer-facing environments is a plus
Life & Health license (or ability to obtain within 90 days)
What This Role Is Not This role is about judgment, accountability, and follow-through.
Why True Benefit & Amwins True Benefit is an operating company of Amwins Group, the largest wholesale insurance brokerage and group benefits firm in the world, placing over $45B in annual premium.
Amwins is privately held and employee-owned, offering stability, scale, and long-term career growth without unnecessary bureaucracy. www.amwins.com
Immediate, comprehensive benefits (no waiting periods)
Generous and flexible PTO
Long-term growth potential
If you’re a senior benefits professional who prefers post-sale ownership and meaningful client relationships over sales activity, we’d welcome a conversation.
