About the Role:
The Network Engineer is responsible for designing/implementing the company network to be efficient, cost effective, and secure. They will configure and maintain Meraki/Cisco/Palo products to include wireless access points, security appliances, routers, switches and firewalls.
Responsibilities:- Responsible for the planning, design, implementation, organization and operation of data communications network and network security devices
- Establish great vendor relations to receive the best pricing and quickest response time for ISP setup, low voltage installation, AV mounting and security door/camera setup
- Head meetings for the network team on new/moving/closing of branches
- Creates and maintains comprehensive documentation of the network infrastructure
- Provides capacity planning for internal and external network connections
- Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both written and verbally
Diagnose and troubleshoot wireless, security, switching, and other various network-related issues reported by Cisco Meraki customers and partners.
Direct others on tasks needed to resolve and complete projects
Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.
Read and analyze packet captures using Wireshark.
Coordinate resolution of circuit problems with third parties, including public carriers, ISP and city/county affiliates using the network
Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles.
Stay up to date on Meraki features and technology by attending lunch and learns, participating in team communication, and keeping up with enterprise and cloud networking trends.
Properly and completely document work performed in the Service Now system.
Use network/application performance management tools (Solarwinds and Other Tools) to troubleshoot, analyze bandwidth and user traffic issues
In addition to the above, each Associate will be required to cross train for position(s) within the Organization which may, from time to time, be required.
Management reserves the right to change the duties and responsibilities set forth herein at any time.
Qualifications:- Will possess at least 3 years of experience with network technologies including web filtering, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.
- Thorough comprehension of networking protocols including Layer 2 and Layer 3 protocols, TCP, STP, ARP, Ethernet, BGP, OSPFDesigned and deployed networks (LAN, WLAN, WAN)
- Worked with setup of MPLS, VPN, VLAN, NAT, Radius servers
- Configured QoS, Microsoft Active Directory, DNS/DHCP/DC servers
- Outstanding English language written and verbal communication skills and comprehension.
- Excellent account management, follow-through, and attention to detail.
- Experience in computer networking related problem solving, critical thinking, and troubleshooting.
- Ability to multitask and work under pressure.
- Experience with Palo/Meraki Firewall setup, configuration and basic troubleshooting
- Excellent written and verbal communication skills and comprehension.
- Ability to clearly and concisely articulate matters to third parties.
- Outstanding customer service skills.
- Networking certifications a plus: CCNA, CCNP CWNA, etc.
- Bachelor or Master's degree in bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline
- Excellent skills with Microsoft Office Suite including Visio and Project
- Position demands the ability to work independently but also be a strong team player.
- Must be authorized to work in the U.S.
