Customer Advisor At Kelli's, we give more support, more opportunity, more heart. As the nation's leading family-owned wholesale distributor to over 13,000 gift shops across hospitals, resorts, casinos, pharmacies, and tourist destinations, we believe success comes from helping others succeed. We give our customers more than just products; we give them personalized service, strategic advice, and a trusted partner. We give our team members more than just a job; we offer purpose, growth, and a place to build your legacy.*This role is in-office in Coppell, TX. It is not remote, nor is it hybrid.
Summary:
At Kelli's, you aren't just an Account Executive. You're a Customer Advisor, where you'll help each client get more from their gift shop—from curated assortments to higher margins—by bringing them personalized guidance and best-in-class service.
Responsibilities:- Account Management: You'll work exclusively with current and prior B2B accounts—no cold calls involved.
- Grow revenue across assigned accounts by crafting monthly account action plans and hit/exceed a defined sales quota
- Act as a true consultant recommending winning assortments, seasonal buys, and replenishment strategies
- Drive category performance by analyzing sell-through data; suggest add-on items and new categories
- Manage daily outreach using phone-based sales activities, plus email/text follow-ups
- Strengthen partnerships to resolve objections, diffuse tough conversations professionally, and keep every commitment
- Leverage data by maintaining detailed CRM notes to fuel smarter, longer-term growth
Requirements
Experience:
2+ years of phone-based B2B sales experience required (can be inside sales, account management, or similar.)
Skills: Strong confidence and communication across phone, email, and text
Technology: Comfortable using Excel, CRM systems Problem-solving ability and a consultative, customer-first approach Experience in gift, wholesale, or retail distribution is a bonus
Compensation: $60K - $100K+ (Base + uncapped commission)
