Meter Technician- Utility Billing

Utility Meter Technician The City of Cibolo is seeking a highly motivated Utility Meter Technician to support reliable City utility services by installing, maintaining, inspecting, and troubleshooting water meters and related metering infrastructure. This position provides responsive service to residents, maintains accurate utility connections and meter data, and represents the City professionally in the community. Through a commitment to Professional Development, Accountability, Respect, Teamwork, and Integrity, this position helps ensure safe, accurate, and dependable utility services. Essential Functions are not intended to be an exhaustive list of all responsibilities, duties, and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Employees are responsible for all other duties as assigned. Processes and completes assigned utility service orders, including planning efficient daily routes and documenting completed work accurately in the City's designated work management system. Connects, disconnects, and restores water utility services in accordance with established procedures, including service actions related to new accounts, customer requests, non-payment, and other authorized service changes. Installs, removes, replaces, inspects, and maintains water meters, meter boxes, registers, endpoints, and related components; performs minor repairs and identifies conditions requiring additional maintenance or repair. Troubleshoots Advanced Metering Infrastructure (AMI), meter communication devices, and related equipment using handheld devices, software, and other diagnostic tools to identify and resolve communication or equipment issues. Performs manual and supplemental meter readings when automated meter data is unavailable, inconsistent, or requires field verification; verifies readings and investigates unusual consumption or meter conditions as assigned. Inspects meters, meter boxes, and surrounding service areas to identify and report leaks, damaged equipment, tampering, unauthorized connections, obstructions, safety concerns, and other conditions requiring corrective action. Responds to customer utility service concerns in the field, explains work being performed when appropriate, and provides courteous and professional service while representing the City in the community. Collects and maintains accurate field information for utility assets, including meter locations, equipment information, service documentation, photographs, and GPS data using City-approved technology and equipment. Operates, inspects, and maintains assigned City vehicles, tools, handheld devices, and equipment; reports maintenance or safety concerns and ensures equipment is maintained in safe working conditions. Maintains accurate and timely records of service orders, meter activities, inspections, vehicle and equipment checks, and other required operational documentation. Assists with training and provides field guidance to new or less experienced personnel regarding meter operations, equipment, safety practices, and established procedures as assigned. Follows established safety procedures and applicable City policies while performing field work, including working around traffic, utility infrastructure, uneven terrain, adverse weather conditions, and other field hazards. Contact account holders regarding high consumption, leak alerts, and other items regarding water usage. Performs other related duties as assigned. Knowledge, Skills, and Abilities: Knowledge and understanding of the mission statement and values of the City of Cibolo Public Works Department. Knowledge of City policies and procedures. Knowledge of basic water utility systems, meters, meter boxes, service connections, and related components. Knowledge of basic methods, tools, equipment, and safety practices used in utility meter installation, maintenance, inspection, and repair. Knowledge of occupational and field safety practices, including working around traffic, utility infrastructure, construction areas, and varying environmental conditions. Skill in operating hand tools, power tools, handheld electronic devices, and other equipment commonly used in utility field operations. Skill in using computers, mobile devices, work order systems, and related technology to receive assignments, document work, collect field data, and maintain accurate records. Skill in identifying and troubleshooting basic meter, AMI communication, equipment, and service-related issues. Skill in reading meters, interpreting service information, and accurately recording measurements, equipment information, and field observations. Skill in providing professional and courteous customer service and communicating effectively with residents, coworkers, supervisors, and other City personnel. Ability to understand and follow oral and written instructions, standard operating procedures, safety requirements, and City policies. Ability to organize and prioritize assigned service orders, plan efficient field routes, and complete work independently within established timelines. Ability to identify water leaks, damaged equipment, meter tampering, unauthorized connections, unsafe conditions, and other utility service concerns and take or recommend appropriate action. Ability to safely operate and maintain assigned City vehicles, tools, and equipment. Ability to perform accurate mathematical calculations and maintain complete and accurate records. Ability to work effectively both independently and as part of a team in support of departmental and City priorities. Ability to communicate respectfully and professionally in challenging customer situations and appropriately refer concerns requiring additional assistance. Ability to demonstrate the City's core values of Professional Development, Accountability, Respect, Teamwork, and Integrity in interactions with employees, residents, and the public.