Job Description:
The Inbound Sales & Customer Service Agent provides front-line phone support to TERREPOWER's customers, managing a high volume of inbound sales and service calls while delivering the kind of experience that keeps customers coming back. This role blends sales aptitude with problem-solving — handling invoices and credits, coordinating with the production team on order accuracy, and building lasting relationships with vendors and customers alike.
Responsibilities:
Provide exceptional customer service on every call, balancing sales opportunities with customer satisfaction.
Manage a high volume of inbound phone calls from existing customers, handling both sales inquiries and service needs.
Process client invoices and credits accurately and in a timely manner.
Partner with the production team to verify and ensure order accuracy.
Build and maintain strong relationships with vendors to support smooth order fulfillment.
Minimum Qualification:
Call center and phone sales experience highly preferred.
Familiarity with the automotive industry and parts helpful but not required.
Willingness to support other areas of the business as needed.
About Us:
For over 35 years, TERREPOWER (formerly BBB Industries) has been a leader in sustainable manufacturing, driving the circular economy by extending the life of essential products in the automotive and industrial markets. Founded in 1987 in Daphne, Alabama by the Bigler family, TERREPOWER began as a small regional remanufacturer of starters and alternators. Our commitment to quality and innovation quickly earned us a reputation as a trusted name in the automotive industry. Recognizing new challenges and opportunities, in 2019 we set our sights on EV battery upcycling-addressing one of the industry's most pressing issues. Our engineering team pioneered solutions to extend EV battery life, pushing the boundaries of sustainable innovation. Recognizing that demand for solar panels would exceed availability and 100,000 tons of waste would potentially go into landfills by 2035, our team searched for an innovative way to upcycle solar panels. With an eye on the future, we developed ways to upcycle solar panels. Rooted in family and community values, we're proud to have second-generation employees contributing to our legacy. Backed by Clearlake Capital, we've expanded our footprint into Europe with facilities in Spain, Italy, Denmark, Germany and Poland. We now sustainably manufacture and supply an assortment of nondiscretionary repair parts across more than 90 countries. As we move forward under the TERREPOWER name, we remain committed to the same values that have always defined us: entrepreneurship, teamwork, customer-centered, sustainability, safety.
Why Join Us?
When you join our team, you become part of a company that is redefining how essential products are made, reused and repurposed to reduce waste and maximize resources.
Here's what sets us apart:
Purpose-Driven Work – Every day, your work will contribute to extending the useful life of essential products, keeping vehicles on the road and critical systems running.
Innovative Mindset – We encourage creative problem-solving and bold ideas to push the boundaries of what is possible.
Global Reach, Local Impact – With operations in North America and Europe, we have a global presence but remain deeply connected to the communities we serve.
Growth & Development – Whether you're on the production floor, in engineering, or part of our corporate team, we invest in your success through training, mentorship, and career advancement opportunities.
A Culture of Collaboration – Rooted in teamwork and shared values, our employees work together to tackle challenges and drive meaningful change.
TERREPOWER is an Equal Opportunity Employer. We are committed to fostering an inclusive, diverse, and equitable workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, sex, pregnancy, age, veteran status, religion, national origin, genetic information, disability unrelated to the ability to perform a job, sexual orientation, or transgender status to the extent protected by law. We believe that diversity drives innovation and success.
