Front Counter Sales And Services Associate The Sales & Service Associate is responsible for supporting all aspects of site customer service for both walk in and phone/electronic sales in a friendly, fast-paced team environment.
Job Responsibilities:- Provide exceptional customer service by being professional, friendly, and approachable
- Address and resolve all customer requests and/or complaints utilizing a positive, creative approach
- Collaborate with all appropriate departments and personnel to ensure customer satisfaction
- Sell products and services by using selling techniques such as add-on sales
- Participate in required product training to build required product knowledge
- Provide customer support with technical product information
- Network to build relationships with prospective and existing customers
- Make outbound lead follow up to potential and existing customers utilizing various methods including phone, email, mail, and fax
- Support outside sales team with order entry and inventory inquiries
- Use smartphones and digital technologies to enhance communication
- Use POS system
- Answer phone calls and respond appropriately to caller's needs
- Generate and maintain accurate required documentation
- Maintain a safe, clean, and organized work area
- Comply with all company rules, policies, and procedures
- Complete all other tasks as assigned
Knowledge/Skills/Abilities:- Excellent customer service and communication skills
- In-depth knowledge of sales strategies and product demonstrations
- Detail-oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment
- Good listener with above average reasoning ability and make minimal mistakes
- Effective use of multi-line phone system
- Basic computer skills including use of MS Office (Word, Excel, and Outlook), with a willingness to learn new software programs
Education And Experience: High school degree or equivalent education/experience.
Physical Requirements:
Frequently operates shop equipment and machinery and/or office productivity equipment such as computers, calculators, copy machines, and printers.
Frequently stands for extended periods of time.
Works in both inside and outside weather conditions.
Required to work in a fast-paced, multitask environment.
Able to lift thirty pounds unassisted.
