System Outage Comm Specialist

System Outage Comm Specialist Apply now »Date: Oct 5, 2026

Act as central point of contact for key account customers during outage and/or emergency situations on a 24/7 basis. Provide essential feedback and information to customer throughout the outage situation to ensure continuous communication flow between the customer and APS management, and when appropriate, Media. Perform essential updates and provide information to external customers through APS communication channels and ensure continuous communications are shared between internal departments during outages. Provide an excellent customer experience while responding to internal/external customer inquiries. Research and resolve inquiries and complaints through compiling relevant current and historical outage information. Monitor outage management system and communicate findings verbally or through written correspondence in a manner mindful of the targeted audience. Monitor ADMS and perform callouts as needed through the Automated Roster Call Out System (ARCOS) for Troublemen and crews in accordance with IBEW policies and procedures. Respond to internal and external customer requests for detailed information regarding planned and unplanned system disturbances and provide pertinent details of the repair and outage restoration process through research of databases and systems relative to operations and maintenance. Assist with evaluation of outage information to assure data consistency reliability, and initiate corrective action plans by observing and reporting outage patterns on electrical equipment or devices inconsistent with goals and objectives. Facilitate the resolution of field related issues in collaboration with Customer Experience Center, Construction/Maintenance Coordinators, contractors and customers including rerouting orders to appropriate departments, initiating trouble call orders and deciding the appropriate action and internal contacts to best serve the customer's needs. Provide consistent departmental interpretation of policies and procedures including but not limited to the processes related to planned and unplanned outages, electrical equipment repairs and/or upgrades and immediate safety hazards. Prepare departmental reports as required to provide daily outage duration reports to Regulatory for review and submission to the Arizona Corporation Commission (ACC).Export Compliance / EEO Statement This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person. Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law. For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws. CIP Requirement: This position requires Critical Infrastructure Protection (CIP) access consistent with North American Electric Reliability Corporation (NERC) standards. The applicant considered for this role will be required to obtain and maintain CIP access for the duration of employment in this position. A full seven (7) year criminal history will be obtained through the pre-employment background check process (or, for current employees, through supplemental background check process) to fulfill the CIP access requirements. In addition, this position requires an additional background check every seven years to maintain access.