Front Desk Representative Summary Statement: The Front Desk Representative assists with hotel guest registration and check-out. This role owns the guest's experience for arrival and departure operations.
Primary Job Duties:
Includes but is not limited to:
Assist with guest registration and own the guest experience for arrival and departure.
Control and issue keys to rooms.
Redemption of promotions, issuance of comps and reviewing guest play.
Ensure all payment methods are accounted for and balanced at the beginning and end of each work shift.
Resolve guest challenges and special requests within a timely manner.
Assist in coordination of guest requests with all applicable departments.
Monitor traffic flow and guest queues within the lobby and direct guests as appropriate to minimize wait times.
Ensure guests have a seamless experience when using the mobile check-in solutions and ensure check-in equipment is functioning properly.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Notify manager and/or security of all unusual events, circumstances and reported lost/stolen items.
Ensure all Resorts World core values and property and department standards are implemented and applied.
Obtain and maintain position-specific licensing.
Staying current on all job-related operational tasks, job duties, review of company documents, etc. through Beekeeper and other internal communication tools.
Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
Other duties as assigned.
Qualifications:
Includes but is not limited to:
Ability to work varied shifts, including nights, weekends, and holidays.
Strong interpersonal skills and the ability to deal with guests and work with business partners and colleagues from diverse cultures and nationalities.
Ability to effectively communicate in English.
Polished appearance and demeanor.
Excellent customer service skills.
Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
Preferred:
Minimum six months of previous customer service experience in a similar or related field.
Two years of previous Front Desk experience in a similar or related field.
Previous experience working in a large, luxury resort setting.
Minimum Education and Experience:- At least 21 years of age.
- High School Diploma or equivalent.
- Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States
- Ability to obtain the following: Nevada gaming Registration
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is typically performed in an office environment.
Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
Prolonged sitting/standing.
Bending and reaching.
Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.
Eye/hand coordination.
Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
