Customer Quality Engineer

KEY RESPONSIBILITIES: Customer Relationship Support : Serve as AFC's senior quality representative for key Partner with Sales, Operations, Supply Chain, & Business Unit Leadership to support: Strategic customer meetings, business reviews, new customer launches, & customer audits Customer Requirements Management : Ensure customer-specific requirements are: Identified, reviewed, documented, communicated, implemented, and audited. Support deployment of customer-specific quality requirements and ensure customer requirements are incorporated into standard operating Customer Complaint Management : Support the enterprise customer complaint process across all business Monitor complaint trends and identify systemic issues requiring enterprise action. Ensure timely investigation, containment, root cause analysis, corrective actions, and closure of customer complaints. Customer Escalation Support : Coordinate cross-functional teams during significant customer quality issues. Support strategic customer visits, conference calls, and quality Continuous Improvement : Identify opportunities to reduce customer escapes & lead customer quality improvement projects. Share best practices across sites and business Follow applicable policies, procedures, and work Support department and continual improvement Execute all other duties as PERFORMANCE/PROFESSIONAL SKILLS EXPECTATIONS Customer Focus -- Demonstrates a commitment to providing professional, responsive, and courteous service to customers and internal stakeholders. Accuracy and Attention to Detail -- Completes work accurately, thoroughly, and in accordance with established procedures and requirements. Communication -- Communicates clearly, professionally, and in a timely manner with customers, vendors, coworkers, and management. Organization and Time Management -- Effectively prioritizes responsibilities, manages multiple tasks, and meets established deadlines. Teamwork and Collaboration -- Works cooperatively with others and contributes to a positive, respectful, and productive work environment. Accountability -- Takes ownership of assigned responsibilities, follows through on commitments, and promptly addresses issues or concerns. Problem Solving -- Identifies problems, evaluates available information, and takes appropriate action or seeks assistance when necessary. Professionalism -- Maintains a professional attitude, appearance, work ethic, and conduct consistent with company expectations. Quality and Compliance -- Follows applicable company policies, procedures, work instructions, and ISO-related requirements and maintains accurate documentation. Continuous Improvement -- Identifies opportunities to improve processes, efficiency, accuracy, customer service, and overall business performance. Confidentiality and Integrity -- Protects confidential information and conducts all business activities with honesty, integrity, and sound judgment. WORK ENVIRONMENT Environment: Manufacturing/Distribution/Office/Hybrid/Onsite

Physical Requirements: Moderate ability to sit and work at a computer, frequent use of keyboard, mouse, telephone, and other office equipment in a combination of an uncontrolled/controlled environment, moderate standing, walking, bending, squatting, reaching, and occasional lifting of up to 50 pounds from floor to overhead lifting

PPE: As required by specific site

Travel Requirements: 30-40%

Education: Bachelor's degree in Engineering, Quality, Supply Chain, Manufacturing, or related discipline preferred.

Experience: 4--6 years of quality engineering or quality management

Knowledge & Skills: Customer Complaint Management

Benefits: 401(k)