JOB TITLE:
Director of IT Services Medicaid JOB LOCATION: Jackson, MS WAGE RANGE*: 100 - 150/ hour JOB NUMBER:0012 JOB DESCRIPTION Our client is The State Division of Medicaid administers the state's Medicaid program, providing healthcare coverage to eligible citizens. This Office of Information Technology Management supports the agency's mission through enterprise technology services spanning cloud infrastructure, networking, service desk operations, cybersecurity, application integration, and vendor management. Our client is undergoing a significant technology modernization effort that includes migration of enterprise workloads to cloud platforms, implementation of federal interoperability mandates, adoption of cloud-native services, and restructuring of IT service delivery operations. These concurrent transformation initiatives require sustained, senior level technical leadership to ensure continuity of operations, effective vendor coordination, and successful execution of modernization objectives. The purpose of this Statement of Work (SOW) is to procure staff augmentation services for one (1) Director of IT Services to provide executive-level leadership and operational oversight for client's enterprise IT Infrastructure Management (ITIM) and Delivery Services functions. The contractor shall serve as a key member of client's IT leadership team, reporting to the Chief Information Officer (CIO) and/or Chief Technology Officer (CTO), and shall be responsible for the day-to-day management of infrastructure operations, cloud services, vendor relationships, service desk operations, and technology modernization initiatives. The contractor shall perform the following duties on an ongoing basis: Manage daily IT infrastructure operations, ensuring availability and performance of all enterprise systems and services. Triage, assign, and track service tickets submitted for cloud, hosting, and network services. Coordinate with network and systems administration teams on DNS changes, firewall rules, account provisioning, and access management. Lead incident response for major technology outages and service disruptions, including root cause analysis and corrective action. Manage vendor relationships through regular status calls, performance reviews, and escalation management. Review and contribute to Statements of Work, procurement documents, and contract renewals. Conduct interviews and manage hiring processes for infrastructure and client support positions. Develop and update Standard Operating Procedures (SOPs) for all ITIM service areas. Prepare and deliver weekly status reports to IT leadership. Manage bi-annual assessment artifact collection and compliance documentation. REPORTING STRUCTURE: The contractor shall report directly to the Chief Information Officer (CIO) and/or Chief Technology Officer (CTO). The contractor shall participate in IT leadership meetings, weekly status report cadence, and executive briefings as required. The contractor shall coordinate regularly with network administration, enterprise architecture, cybersecurity, IT procurement, and application development teams.
SECURITY AND COMPLIANCE REQUIREMENTS:
The contractor shall provide leadership and operational management across the following functional domains: Enterprise Cloud Services; Network, Voice & Telecommunications; IT Service Desk & End-User Support; Infrastructure & Operations; Cyberscurity Partnership & Compliance; Vendor & Contract Management; and IT Services Management & Governance. The scope encompasses both ongoing operational responsibilities and active modernization initiatives Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities * While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.
