Traffic Monitoring Operator

Job Description: AECOM is actively seeking highly motivated Traffic Monitoring Operator in El Paso, Texas. Applicants will need to be professional, self-motivated, resourceful, and able to prioritize the successful execution of a wide range of information technology systems and traffic management project related tasks. The appropriately qualified applicant will need to clearly demonstrate their experience and knowledge of the regional freeway and arterial roadways and their degree of computer and communication (i.e., dispatch and customer service) systems literacy. Applicants will also need to confirm their willingness and availability to work in a 24/7/365 environment which may include weekend, night, and holiday shifts. Control Room Operators, these positions are responsible for monitoring and reporting incidents on the region’s roadways, freeway and arterial. The primary responsibility of this position is to use intelligent transportation system devices to search for and verify incidents, communicate lane closures, and monitor congestion. Once the Operator has confirmed the information, respective first responder agencies or other control and command centers are notified along with the distribution of traveler information to motorists through various methods including electronic message signs, traveler information systems, and sharing of information with local media outlets. Control Room Operators execute their responsibilities from a traffic management center (TMC), located in El Paso, Texas. The environment is a professional and fast paced, with a technological focus around a teamwork approach to optimizing roadway performance and safety. Other responsibilities include: Monitoring events and equipment status with closed circuit TV cameras (CCTV), incident response crews and TMC Lonestar software. Managing and logging events and congestion using the TMC software and roadway detection devices, both electronic and in the field (e.g., speed sensors, CCTV cameras and Dynamic Message signs (DMS). Coordinating and dispatching incident response crews to incidents in a safe, timely and efficient manner. Detecting, confirming and tracking equipment faults affecting control room equipment (e.g., central system, computers, CCTV monitors, and large screen display units) and system field equipment (e.g., CCTV, VDS, DMS). Coordinating with local TxDOT stakeholders on all control room activities while communicating essential and timely incident data with external clients at local and State Agencies, along with and other TxDOT operations (i.e., Ciudad Juarez, El Paso County, and Customers and Border Patrol (CBP)). Informing first responders of traffic related events involving injury and assisting with coordination of lane closures and diversion routes. Coordinating incidents (to include signal system malfunctions) with local multiplicity such as City of El Paso when needed. Work Conditions: May be subject to short or no-notice work assignments during emergency situations Rotating shift schedule, available morning, afternoons, and evenings Controlled, indoor environment with dimmed lighting Significant periods of sitting, CCTV monitor viewing, and data entry Heavy telephone and computer usage Closely supervised shift schedule; monitored performance with routine evaluation

Minimum Requirements: High School Diploma/GED

Preferred Qualifications: Associate’s degree

Additional Information: At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. Offered rate of compensation will be based on individual education, qualifications, experience, and work location. The range for this position is $18.5 to $21.42. About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com. What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.