Join Our Team in Sunny Los Angeles! We are seeking dedicated individuals to join our team at a prestigious medical enterprise located in the vibrant city of Los Angeles, CA. This role is based on-site at Keck Hospital and USC Norris Cancer Hospital, where you will play a crucial part in our communications team. If you thrive in a dynamic environment and have a passion for excellent customer service, this is the opportunity for you!
Job Responsibilities:
Answer and manage 75 calls per day, including after-hours calls and hospital page codes.
Serve as the primary point of communication for USC Keck Medicine, USC Norris Cancer Hospital, and USC academic medical centers.
Provide voice, paging, and emergency communication for the organization and community.
Screen and direct incoming and outgoing telephone calls, electronic messages, and other web-based communications.
Respond to basic inquiries and refer others to appropriate medical personnel.
Contact and distribute messages to medical personnel using various electronic methods including text, voice, and email systems.
Requirements:
High School Diploma or equivalent (GED) required.
Professional verbal communication skills.
Strong active listening skills and clear speaking ability.
Excellent customer service skills and professional phone etiquette.
Comfortable with handling high volumes of inbound calls.
Ability to work any shift, Sunday through Saturday, 24/7, including holidays.
Preferences:
Experience with electronic medical record (EMR) platforms or AMS messaging systems.
Experience working with multiple computer applications simultaneously.
Previous customer service experience in a call center environment.
Experience meeting productivity or performance goals.
Comfortable assisting upset or difficult patients while maintaining professionalism and empathy.
Ready to make a difference in the heart of Los Angeles? Apply now and be part of our dedicated team committed to excellence in communication and customer service.
