VP Money Movement and Payments

Compensation: Final offers are based on qualifications, experience, and internal equity. The anticipated range for this role is $161K - $215K annually. This position is currently hybrid-eligible, with the expectation of three days pre-assigned on-site attendance. This role requires California residency and living within a 50-mile commute of our headquarters in Santa Ana. At Orange County's Federal Credit Union, we believe banking should be simple, human, and meaningful. For more than 85 years, we've built trusted relationships that empower our members and strengthen our community—because we exist for people, not for profit. With $2.5+ billion in assets, 140,000+ members, and a legacy of excellence, we're proud to be voted the Orange County Register's Best Credit Union for several consecutive years and honored with the Peter Barron Stark Award for Workplace Satisfaction, based on employee voices. Now, we're looking for a visionary, hands-on executive leader to help shape the future of our member experience. Why Orange County's Federal Credit Union A voice that matters – your ideas help shape our future Authentic, people-first culture grounded in trust and respect Comprehensive benefits from day one, including medical, dental, and vision 401(k) with up to 6% employer match Annual performance bonuses & merit increases Educational grants up to $1,000 annually Generous time off:18 vacation days/year (21 after 5 years)7 sick days/year Paid holidaysPOSITION SUMMARY:The Vice President of Money Movement and Payments is responsible for the strategic direction, operational performance, member experience, and risk management of the Credit Union's payment ecosystem and member operations functions. This executive oversees money movement services, card programs, and centralized member servicing operations to ensure a seamless, secure, compliant, and member-centric experience across all channels. The Vice President serves as the enterprise owner for the payment strategy and execution while leading teams responsible for Member Operations and Card Services. This role partners closely with Technology, Digital Banking, Fraud, Compliance, Retail, Finance, and Business Development to deliver innovative payment solutions and operational excellence.

ESSENTIAL FUNCTIONS: Develops and executes the strategic vision and roadmap for payments, money movements, member operations, and card services. Provides executive leadership and oversight including established goals, performance expectations, and succession planning initiatives. Directs all payment channels and money movement services including ACH, wire transfers, debit cards, credit cards, Zelle, Real-Time Payments (RTP), FedNow, Digital wallets, bill pay, and emerging payments solutions. Oversees deposit operations, account maintenance, exception processing, IRA administration, and back-office operational support functions. Ensures operational excellence through continuous process improvement, automation, workflow optimization, and service delivery enhancements. Establishes, monitors, and reports on key productivity metrics, quality measures, and member experience outcomes. Partners with Fraud, Compliance, Risk, and Information Security teams to mitigate operational, payment and fraud risks while maintaining a strong control environment. Ensures compliance with all applicable regulations and network rules, including NACHA, Regulation E, Regulation CC, BSA/AML, OFAC, card network requirements, and emerging digital asset regulations. Leads vendor selection, contract negotiations, service level management, and ongoing relationship management for payment processors, fintech partners, and card service providers. Evaluates, recommends, and implements innovative payment technologies and money movement solutions that improve member experience and organizational efficiency. Assesses opportunities and risks associated with emerging technologies including stablecoins, digital assets, cryptocurrency, and blockchain-enabled payment solutions. Partners with Technology and Digital Banking teams to deliver payment integrations, system enhancements, and digital channel capabilities. Develops and manages departmental operating and capital budgets while ensuring prudent financial stewardship. Supports enterprise strategic initiatives and represents the credit union in industry forums, payment networks, and vendor partnerships. Provides regular reporting and recommendations to executive leadership regarding payment trends, operational performance, fraud exposure, and strategic opportunities. Leads organizational change management efforts related to payment modernization and operational transformation initiatives. Fosters a culture of accountability, innovation, collaboration, and member service excellence. Performs other duties and responsibilities as assigned by executive leadership. Manages budget and controls expenses effectively. ASSOCIATE EXPECTATIONS:Consistently practices the Service Philosophy of "Put People First" exercising the Connect, Discover, Deliver & Wow components in every encounter with internal and external members, creating extraordinary experiences. Cross sells and promotes credit union products and services as opportunities arise. Exhibits the Leaders at All Levels concept of Leading yourself, Leading Up, Leading across Teams, and Leading the Team. Utilizes personal Strengths to contribute to the Team and the credit union's success, and exercise awareness of, and utilizes the strengths of others. Possesses knowledge of, and complies with Bank Secrecy Act (BSA), monitoring and reporting suspicious activity and completing Currency Transactions Reports (CTRs) when appropriate. Effectively conveys information. Communicates with immediate supervisor and the team keeping others advised of progress and/or situations. Displays behavior that matches the value of Mutual Respect by relating favorably at all levels within the organization. Supports and contributes to the credit union's strategic plan, mission, vision, and values. Maintains good housekeeping, safety and security measures. Displays professional appearance. Utilizes stress in a productive manner and works well under pressure. Cooperates with supervisor and with other credit union associates. Projects good will and a positive credit union image. Complies with all Orange County's Federal Credit Union policies, service standards, safety standards, procedural guidelines, and regulatory compliance, and completes all assigned training. Has regular and predictable attendance which is essential. Cares for equipment and follows proper guidelines for use. LEADERSHIP:Undertakes continuous self-development of both functional and leadership skills. Focus and evidence of development in the following: Thinks strategically Executes for results Leads talent Develops personal proficiencies Fosters a shared equity of power Is self-regulating and has strong impulse control Exercises emotional intelligence Facilitates, not controls Inspires commitment Exhibits business financial acumenOTHER DUTIES:Performs other work-related duties as assigned. This position is currently hybrid-eligible, with the expectation of three days pre-assigned on-site attendance. This role requires California residency and living within a 50-mile commute of our headquarters. May be a disaster recovery team member or take directives from a disaster team recovery member.

QUALIFICATIONS: Experience / Training / Education:

Knowledge / Skills / Abilities: Deep understanding