Job Description
Benefits:- Opportunity for advancement
- Paid time off
- Training & development
Fully Promoted is seeking a Production Artist & Customer Experience Specialist to support customer artwork, proofing, promotional product orders, and client communication for our branded apparel and promotional products business.
This role blends graphic production, customer service, and order coordination. We are looking for someone who is comfortable working in Adobe Illustrator, can create polished proofs and production-ready artwork, and is equally confident communicating with customers by email, phone, and in person.
If you are organized, detail-oriented, enjoy working with customers, and like seeing projects move from concept to finished product, this role offers variety, creativity, and the opportunity to become an important part of a growing local business.
Why You’ll Want This JobYou work on a wide variety of custom apparel, promotional products, and branded merchandise
You blend creative production work with customer interaction
You build experience in graphic production, promotional products, and account support
You see projects move from customer idea to finished product
You work in a consistent weekday environment
You become part of a growing local business where your work has a visible impact
What You’ll Do:- Create customer proofs and product mockups using Adobe Illustrator
- Prepare and revise artwork for custom apparel, embroidery, promotional products, and other branded merchandise
- Resize, recolor, clean up, and modify customer-provided artwork
- Create production-ready artwork and layouts based on decoration and vendor requirements
- Make proof revisions quickly and accurately based on customer feedback
- Prepare artwork for various decoration methods
- Create promotional product virtual samples and presentation-ready proof packages
- Communicate directly with customers regarding artwork, proofs, revisions, product options, and order details
- Provide a friendly, responsive, and professional customer experience by email, phone, and in person
- Ask the right questions to gather complete information before artwork or production begins
- Help customers understand product, decoration, and artwork options
- Follow up on proofs, approvals, missing information, and open order questions
- Assist with promotional product sourcing, supplier research, pricing, and quoting
- Assist with purchase orders, vendor communication, and promotional product ordering as needed
- Help identify artwork, customer, or production issues before they delay an order
- Cross-train in other areas of the business and assist with projects as needed
What We’re Looking For:- Strong working knowledge of Adobe Illustrator
- Experience creating production artwork, customer proofs, or print-ready files
- Previous experience in customer service, account support, or client-facing work
- Excellent written and verbal communication skills
- A warm, professional approach to working with customers
- Ability to communicate clearly, ask good questions, and follow through on commitments
- Strong attention to detail and accuracy
- Ability to work efficiently and manage multiple projects, revisions, and deadlines simultaneously
- Strong organization and time-management skills
- Self-directed and proactive — able to recognize questions or problems and take action to resolve them
- Experience in promotional products, custom apparel, screen printing, embroidery, signage, print production, or prepress is strongly preferred
Physical Requirements:- Ability to work at a computer for extended periods
- Ability to stand for periods of time as needed
- Ability to occasionally assist with handling, organizing, or preparing customer orders and samples
- About Fully Promoted
Fully Promoted helps businesses grow through custom apparel, promotional products, and branded marketing solutions. Our Peoria team works with businesses, schools, nonprofits, organizations, and community groups to create branded products that help them look polished and professional.
We value speed, accuracy, responsiveness, teamwork, and exceptional customer experiences. This role is ideal for someone who enjoys the production side of graphic design but also genuinely enjoys helping customers and keeping projects moving from idea to completion.
