Customer Experience Specialist
5ithzDenver, CO
Customer Experience Specialist
5ithzDenver, COSenior L5
Customer Service RepresentativesReceptionists and Information ClerksMarket Research Analysts and Marketing Specialists
Custom Computer Programming ServicesSoftware PublishersTelemarketing Bureaus and Other Contact Centers
APPLY NOW (opens in a new tab)Customer Experience Specialist5ithz is seeking a friendly, empathetic, and solution-oriented Customer Experience Specialist to serve as the frontline connection between our brand and our community. You'll play a vital role in ensuring our customers receive exceptional service and support at every stage of their journey.
Key Responsibilities:
- Provide prompt, courteous, and effective support via email, chat, and social platforms
- Troubleshoot issues and guide customers through resolutions with clarity and empathy
- Maintain detailed knowledge of our products, services, and policies
- Collaborate with internal teams to escalate and resolve complex cases
- Proactively identify patterns and customer pain points to suggest improvements
- Collect feedback and report insights to product, marketing, and leadership teams
- Update help center documentation and FAQs as needed
- Support special projects and campaigns related to community engagement and retention
- Qualifications1–3 years experience in a customer service, support, or CX role
- Excellent written and verbal communication skills
- Strong emotional intelligence, patience, and a genuine desire to help people
- Tech-savvy and quick to learn new platforms (e.g., Zendesk, Intercom, Gorgias)
- Highly organized with strong time management and multitasking abilities
- Comfortable working remotely and independently
- Experience in ecommerce, creative industries, or gaming is a plus
- Bachelor's degree preferred but not required
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Level
Senior L5
Location
Denver, CO
Occupation
Customer Service Representatives
Industry
Custom Computer Programming Services
Posted
today