Field Service Representative / Blackjack/RQ-21 UAS Operator (OP)/Maintainer (MX)/Mission Coordinator (MC) Unmanned Aircraft System (UAS) Operators support military and civilian customer operations worldwide. Candidates must be willing to deploy overseas to austere/non-permissive environments for a minimum of six months at a time. Field Service Representatives (FSR's) must be or become certified Insitu UAS Operators, Mission Coordinators and/or Maintainers. Once certification is confirmed or completed as an Insitu UAS Operator, Mission Coordinator and/or Maintainer, the individual must be available for deployed assignments. The FSR will be integrate with all facets of the operation and be able to operate, communicate, and work in support of mission requirements. It is the FSR's responsibility to ensure mission success through aircraft serviceability, system operability, system reliability and operational support stability. Primary Duties and Responsibilities OP:Ability to read, analyze, and interpret operational and maintenance documents dealing with Insitu's ScanEagle UAS, as well as ArgenTech Solutions' and US Governmental requirements for operating in AOR and AFLOAT deployed status. Coordinate real time customer desires with respect to UAS tasking and assisting the UAS Operator to place the sensor point of interest on the desired target. Respond effectively to operational inquiries. Write mission reports, and give post-deployment presentations to customers and management. Execute mission and deliver full motion video and payload data. Primary Duties and Responsibilities MX:Perform UAS and ground support equipment testing, troubleshooting and maintenance. Coordinate with Company subject matter experts to resolve issues beyond the scope of field maintenance capability. Manage all aircraft maintenance log books, supporting documentation and spreadsheets are up to date and provide information daily to the Site Lead for SITREP input. Conduct and document maintenance actions. Conduct inventory of UAS spares/components and reports cycle counts. Conduct on-site formal/informal technical training. Read, analyze, and interpret operational and maintenance documents dealing with Insitu's ScanEagle UAS, as well as ArgenTech Solutions' and US Governmental requirements for operating in AOR and AFLOAT deployed status. May be integrated into the flying schedule if a qualified Operator as determined by the Site Lead to maintain currency and to support personnel shortfalls if encountered. Respond effectively to operational inquiries. Write mission reports, and give post-deployment presentations to customers and management. Primary Duties and Responsibilities MC:Conduct preflight planning to include mission briefings, analyzing weather forecasts, checking Notice to Airmen (NOTAMs), Special Instructions (SPINs) and airspace requirements. Evaluate customer's mission requirements and determine operational needs. Coordinate mission specifics with UAS crew and Air Traffic Control (ATC) and review Airspace Control Plan and Mission Logs. Execute mission and deliver full motion video and payload data. Complete post-mission reports/logs. Conduct demonstration flights. Perform UAS and ground support equipment testing, troubleshooting and maintenance. Coordinate with Company subject matter experts to resolve issues beyond the scope of field maintenance capability. Conduct and document maintenance actions. Conduct inventory of UAS spares/components and reports cycle counts. Conduct on-site formal/informal technical training.
Required Knowledge, Skills & Abilities:- High School Diploma or equivalent.
- Current background investigation and clearance may be required.
- Certification or ability to become certified Insitu UAS Operator, Mission Coordinator and/or Maintainer
- A minimum of one year as a UAS OP/MX or MC in a deployed status.
- Ability to exercise discretion and judgment
- ResourcefulIngenuity in dealing with difficult situations
- Excellent communication skills.
- Strong customer service background.
- Demonstrated ability to work effectively in a small team environment.
- Effectively deal with problems involving several concrete variables in standardized situations.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to apply principles of logical or operational thinking to a wide range of mission-related and practical problems.
- Demonstrated operational and programmatic knowledge and performance at a high professional level with minimal guidance and direction.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to exercise discretion and independence of judgement in matters of significance.
- Strong computer skills.
- Strong customer service background.
- Excellent decision-making skills.
- Must hold a valid US passport
Physical Requirements:
Ability to obtain an FAA class II medical certificate.
Ability to pass rigorous Medical/Dental/Psychological pre-deployment screening per customer requirements, MOD17.Ability to lift 85 lbs overhead.
Ability to carry and maneuver 85 lbs for medium distances.
Ability to work in small, cramped spaces.
Ability to ascend/descend stairs, ladders and ramps while carrying up to 85 lbs.
Ability to bend and/or twist legs, arms and body within normal range of motion.
Ability to stand and walk without rest for at least two hours.
Ability to perform required job duties outdoors in conditions that may include extreme high and low temperatures, rain, snow and high winds.
Desired:
Military/Civilian aviation experience, including FAA private/commercial pilot or A&P certifications.
Prior leadership experience.
Additional foreign language fluency.
Experience operating and/or maintaining the ScanEagle UAS.Experience delivering systems training.
A high-degree of computer literacy: prior experience with software/hardware installation, knowledge of computer networking to include TCP/IP, Ethernet, and fiber optics.
Three or more years of related experience (Aviation, UAS, ATC)
Associates degree in a related discipline
Note:
This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. This position requires access to or use of information which is subject to the federal International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). All applicants for this position must be U.S. Persons within the meaning of ITAR and EAR. ITAR and EAR define "U.S. Person" Any individual who is a citizen of the United States, a permanent resident alien of the United States, or a protected individual as defined by 8 U.S.C. 1324b(a)(3) ArgenTech Solutions (AgTS) is committed to providing a safe, quality-oriented, and productive work environment. Alcohol and controlled substance abuse pose a threat to the health and safety of all AgTS employees, and to the security of the company's equipment and facilities. For these reasons, AgTS is committed to the elimination of controlled substance and alcohol use and abuse in the workplace and workforce. AgTS policy ensures compliance with the Drug-Free Workforce Act of 1988.AgTS policy is intended to comply with all state laws governing drug testing and is designed to safeguard employee legal privacy rights. Such records and information may be disclosed among managers and supervisors on a need-to-know basis and may also be disclosed when relevant to a grievance, charge, claim or other legal proceeding initiated by or on behalf of an employee or contingent new hire. All contingent new hires for sensitive positions will be subject to testing. Any such contingent new hire who refuses to cooperate for a drug test or tests positive, will not be hired unless a follow-up test result shows a negative result. If the follow-up test result is positive
