Information Technology Specialist (Systems Analysis/Customer Support)

Job Duties: The duties may include, but are not limited to: Prepares and presents reports, presentations, displays, or other items necessary to effectively communicate with upper management, peers, internal and external customers, organization and contractors. Provides support for a variety of Windows and Mac computer systems, equipment, and software, including operational support for system components as they relate to specialty laboratory equipment. Identifies and resolves common hardware and software problems encountered with IT equipment. Utilizes helpdesk/IT service management (ITSM) software for issue tracking, documenting problems and resolutions, and generating routine and ad hoc reports. Assists with asset management procedures and ensures proper inventory procedures are followed and maintained. Assists with the installation and integration of system patches, updates, incident remediation on end user workstations for both Windows and Mac clients. Assists with planning and procurement of IT goods and services including life-cycle Mac and Windows hardware replacement, commercial and government off-the-shelf software. Researches, tests, and proposes new information technology solutions to meet the ever-changing needs of the scientific community and its stakeholders. Provides support for assigned location as well as remote offices and laboratories.