Dispatcher

tedla transportationArlington, VAJunior L3

$22.00 – $23.00 per hour

Dispatchers, Except Police, Fire, and Ambulance Shuttle Drivers and Chauffeurs Transportation Workers, All Other

Ambulance Services All Other Miscellaneous Ambulatory Health Care Services All Other Transit and Ground Passenger Transportation

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Medical Transportation Dispatcher Rosslyn, VA (Office-Based) — Supporting Roanoke & Manassas, VA Service Areas LocationRosslyn, VA (in-office) — with required initial training in Roanoke, VAScheduleMonday – Friday, 8-hour shift Pay Rate$22.00 – $23.00 per hour, based on experience Employment TypeFull-TimeAbout the RoleWe are seeking a reliable, detail-oriented Medical Transportation Dispatcher to coordinate non-emergency medical transportation (NEMT) services for clients in our Roanoke and Manassas, VA service areas. This role is based out of our Rosslyn, VA office and is responsible for scheduling, dispatching, and tracking transportation requests to ensure timely, safe, and compliant service for patients. The ideal candidate is calm under pressure, highly organized, and comfortable managing multiple calls and priorities simultaneously.

Key Responsibilities:

Answer incoming calls and dispatch requests for medical transportation services covering the Roanoke and Manassas, VA regions
Schedule, assign, and coordinate driver routes and trip logistics to ensure on-time pickups and drop-offs
Monitor real-time trip status and proactively communicate delays, cancellations, or route changes to drivers and clients
Maintain accurate records of trips, client information, and driver logs in the dispatch system
Respond to client and driver inquiries professionally, resolving issues or escalating as needed
Ensure compliance with HIPAA and applicable transportation regulations when handling client information
Coordinate with drivers, facilities, and healthcare providers to confirm appointment times and transportation needs
Complete required initial training in Roanoke, VA before transitioning to full-time dispatch duties from the Rosslyn office

Qualifications:

High school diploma or equivalent required
Prior dispatch, call center, customer service, or transportation coordination experience preferred
Strong verbal communication and active listening skills
Ability to multitask and stay organized in a fast-paced, time-sensitive environment
Comfortable using dispatch software, CRM systems, and standard office technology
Understanding of or willingness to learn HIPAA guidelines and NEMT industry standards
Bilingual (Spanish/English) a plus
Must be able to work in-office in Rosslyn, VA and travel to Roanoke, VA for initial training
Training & Relocation

The selected candidate will initially be based in Roanoke, Virginia, for approximately one month of on-the-job training. During the training period, Tedla Corporation can provide company housing at no cost if the employee chooses to utilize it. Upon successful completion of the training, the employee will be relocated to Arlington, Virginia, where they will work from Tedla Corporation's new office location. Additional Income Opportunity If they choose, the employee may also use their personal vehicle to participate in Tedla Corporation's Non-Emergency Medical Transportation (NEMT) operations. This provides an opportunity to earn additional income beyond their dispatcher compensation.

What We Offer:

Competitive hourly pay: $21.00 – $23.00/hour
Consistent Monday – Friday schedule, 8-hour shifts
A supportive team environment with opportunities for growth

We believe this position offers a unique combination of competitive pay, career growth, relocation support, and optional supplemental income opportunities with a consistent Monday – Friday schedule with 8-hour shifts.

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Level

Junior L3

Salary

$22.00 – $23.00 per hour

Location

Arlington, VA

Occupation

Dispatchers, Except Police, Fire, and Ambulance

Industry

Ambulance Services

Posted

8 days ago

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