Senior Sales Account Executive

About us: We're ClosedWon Talent, a sales & go-to-market recruiting agency that specializes in working with fast-growing startups. Our client is an established knowledge management software company that has spent more than two decades improving one of the most frustrating things in customer service: being put on hold while an agent hunts for an answer. By connecting to the tools they already use, their AI delivers the right answers to questions instantly across live chat, phone, and self-service, which is why brands like Blue Cross Blue Shield, Cedars-Sinai, Life Vantage, and Prada rely on it to keep customers satisfied by turning every call into a quick resolution. They are trusted by well-known brands across healthcare, travel and tourism, insurance, telecom, banking, and ecommerce. Well established in Australia with strong revenue behind them, they recently entered the US market and are hiring a Head of Sales to build their US business. We recently helped them hire two exceptional Enterprise AEs, and once the Head of Sales joins, they have plans for additional hires on the Sales & GTM team. This opportunity is unique because you get the upside of building a US team from scratch without the usual startup gamble of wondering whether the company makes payroll next quarter because of their strong revenue and profitability from their international business. This is an opportunity for an experienced sales leader who has run mid-market and/or enterprise AE teams selling five- and six-figure deals, and is ready to build the US business from the ground up. You would own the US sales motion end to end: supporting the two Enterprise AEs already in seat, building a repeatable, scalable sales process, and executing against the company's US growth targets. As the business grows, you would help hire and shape the rest of the Sales and GTM team, including SDRs. The deals your team manages are complex enterprise sales cycles, typically 3 to 6 months, running multi-threaded across multiple stakeholders and procurement. Your team drives both new business and expansion within accounts, so you would be coaching your reps on landing new logos and growing them over time. You would report to the CRO, based in Australia, who brings deep relationships across the customer base and the category and will be a close partner as you build. Experience selling enterprise SaaS with 3–6 month sales cycles At least 2 years of sales leadership experience Experience as both an individual contributor and a sales leader Proven ability to build or scale a sales team Consistent tenure and performance Experience selling into contact centers, CX, or operations teams Background in knowledge management or enterprise software Experience working in international or remote-first companies Experience with HubSpot or similar CRM tools