Doughlicious The London Dough Company is an innovative cookie dough platform creating premium snacks. The company focuses on handcrafted, gluten-free certified products made in London and now in the U.S, using carefully selected local ingredients. With a mission is to push the limits of snacking that deliver both great taste and a better for you product. Doughlicious offers a high growth environment for team members who are passionate about food innovation and responsible production. The Supply Chain Planner is responsible for managing customer orders, inventory health, outbound logistics execution, and supply planning activities across the Doughlicious network. This role serves as the day-to-day connector between customers, warehouses, manufacturing partners, distributors, freight providers, and suppliers to ensure products are shipped accurately, on time, and at optimal inventory levels. The ideal candidate is highly organized, analytical, and detail-oriented, with strong Excel skills and experience managing inventory, logistics, order fulfillment, and supply chain operations in a fast-paced consumer products environment. This role will have direct ownership of inventory visibility, customer order management, transportation coordination, days-of-supply analysis, and supply planning support while helping build scalable processes to support Doughlicious' continued growth. You must have the Right to Work in the U.S to apply for this role. There is no sponsorship available for this role, now or in the future. What You'll DoOrder Management & Customer Fulfilment Manage customer orders from receipt through shipment and delivery. Coordinate with warehouses, distributors, and freight providers to ensure on-time order fulfilment. Monitor customer service levels and proactively identify potential shortages or service risks. Partner with Sales, Operations, and Logistics teams to prioritize and manage order allocation decisions. Track retailer, distributor, and customer inventory requirements to maintain high fill rates. Support customer onboarding activities, routing guides, and fulfilment requirements. Investigate and resolve order discrepancies, shortages, deductions, and service issues. Inventory Management & Supply Visibility Manage finished goods inventory across manufacturing facilities, cold storage locations, and distribution partners. Monitor Days on Hand (DOH) and Days of Supply (DOS) to optimize inventory levels. Identify stockout risks, excess inventory, slow-moving inventory, and aging inventory. Lead inventory reconciliations between warehouses, co-manufacturers, and ERP systems. Maintain inventory reporting and provide recommendations to improve inventory turns. Partner with production and procurement teams to balance inventory investments while maintaining customer service levels. Support physical inventory counts and inventory accuracy initiatives. Outbound Logistics & Distribution Coordinate transportation and shipment scheduling between manufacturing locations, warehouses, distributors, and customers. Manage relationships with cold storage facilities, freight carriers, brokers, and logistics providers. Monitor freight performance, shipment status, and delivery metrics. Support freight optimization initiatives to reduce transportation costs and improve service. Track inbound transfers, outbound shipments, inventory movements, and warehouse capacity utilization. Assist with transportation bid activities and logistics network improvement projects. Develop reporting around freight spend, carrier performance, and logistics KPIs. Supply Planning & Production Coordination Convert customer demand and inventory requirements into supply plans. Support production planning activities with manufacturing partners. Monitor inventory requirements against manufacturing capacity and raw material availability. Identify potential supply constraints and escalate risks proactively. Participate in weekly supply review and production planning meetings. Support new product launches, promotions, and customer inventory builds. Procurement & Supplier Coordination Collaborate with manufacturing on purchase orders for ingredients, packaging materials, and operational supplies. Monitor supplier lead times and delivery performance. Coordinate material availability with suppliers and manufacturing partners. Support supplier onboarding and performance tracking initiatives. Assist in sourcing activities and supplier qualification projects. Reporting & Analytics Maintain inventory, logistics, and customer service dashboards. Analyze fill rates, inventory turns, freight costs, DOS, and service metrics. Develop Excel-based tools and reports to improve operational visibility. Support monthly business reviews and supply chain performance reporting. Identify process improvement opportunities across inventory management, logistics, and customer fulfilment activities.
Qualifications:
Required 3+ years of experience in Inventory Management, Logistics, Supply Chain Planning, Order Management, Demand Planning, or Procurement.
Bachelor's degree in Supply Chain, Logistics, Operations, Business, or related field.
Advanced Microsoft Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, Power Query preferred).Experience working with ERP, warehouse management, inventory management, or planning systems.
Strong analytical and problem-solving capabilities.
Excellent communication and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Preferred:
Experience working in frozen food, food manufacturing, CPG, or retail supply chains.
Experience managing inventory across multiple warehouses and co-manufacturing partners.
Experience working with major retailers such as Costco, Target, Kroger, Whole Foods, CVS, or similar accounts.
Knowledge of transportation, warehousing, and cold-chain logistics.
Experience with EDI, ASNs, customer compliance requirements, and retailer fulfillment processes.
What Success Looks Like: You'll have a measurable impact on:
- Customer Fill Rate & Service Levels
- Inventory Accuracy
- Inventory TurnsDays of Supply Performance
- On-Time Shipment Performance
- Freight Cost Management
- Reduction in Stockouts
- Reduction in Inventory Write-Offs
- Warehouse Inventory Accuracy
Customer Order Cycle TimeTo apply please email your resume and a cover letter to nishita@doughlicious.co.uk telling us why you are the best fit for the job.
