Job TitleMAJOR DUTIES AND RESPONSIBILITIES:- Always perform all job responsibilities with safety as top priority.
- Maintain composure in the event of an emergency, immediately report any unsafe behaviors or situations.
- Maintain a clean and professional appearance, including proper uniform and grooming.
- Perform basic daily cleaning tasks to ensure attraction and attraction areas are guest ready.
- Communicate with guests and other Hosts kindly and professionally.
- Interact with guests in a way that reflects our "Creating Memories Worth Repeating" mission.
- Complete all required documentation, including daily attraction safety inspections and necessary safety sign-offs.
- Perform daily attraction safety inspections before allowing guests to ride and after closing.
- Screen riders for rider requirements at attraction, and prevent any rider who does not meet the ride requirements from riding
- Physically and/or visually check attraction restraints before starting any attraction.
- Operate attraction controls following the Standard Operating Procedures.
- Do not leave attraction unattended at any point after it is open for the day and before it is closed for the day
- Immediately communicate any technical difficulties that persist to your direct Supervisor for assistance
- Monitor the behavior of riders on attraction to ensure all are following attraction policies and procedures.
- Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
- Responsible for maintaining Payment Card Industry (PCI) compliance.
- Keep up on all required safety trainings and sign-offs in order to remain compliant with the safety standards
- Must be self-motivated and work independently, as well as disciplined and reliable.
- Perform and adhere to, Herschend Enterprises' Core Values and Newport Aquarium Guest Services Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest services operations.
- Perform other duties as assigned by the Guest Services Leadership Team.
QUALIFICATIONS: High school diploma or equivalent
Must have strong public speaking skills and the ability to read, write and speak the English language (knowledge of other languages is a plus) Must be able to think clearly, and react quickly to changes and/or emergency situations Ability to work a flexible schedule which includes evenings, weekends and/or holidays Knowledge of marine life is a plusREQUIREMENTS:Successful completion of pre-employment background check and 5-panel drug screening Position is Safety Critical thus subject to increased frequency random drug screening Ability to move continuously for long periods of time, ascend and descend floors, bend, stoop, and reach Physical strength, including the ability to lift up to 10 poundsWHAT YOU'LL GET:24 Hours of Sick PTO annually Profit Sharing and 401K Plan with company match Free entrance for you and your dependents which extends to most Herschend Enterprises' properties Earn 1 General Admission complimentary ticket, that you can give to anyone, per pay period Discounts at Sharky's Caf, Sweet Dreams Candy Company, and the gift shop Discounted tickets and annual passes for friends and family Training and development You can expect to work on projects that have never been done before ideas that are unproven, and concepts that make people smile. You can expect to have fun and be treated with respect the minute you startand through to the end. You can expect to work in an environment that is highly innovative and low in politics truthful and filled with smart people; all while providing the BEST GUEST EXPERIENCE IN THE NATION!And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together. Newport Aquarium, one of the many properties owned by Herschend Enterprises, prides itself on creating memories worth repeating. Our Core Values greatly exceeding guest expectations, serving others, creating emotional connections, and constantly improving give us purpose and guidance. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
