Forensics and Integrity Services-Crisis and Investigations-PMO Engagement Management-Senior Manager
eyCoatesville, PA
Forensics and Integrity Services-Crisis and Investigations-PMO Engagement Management-Senior Manager
eyCoatesville, PAManager L7
Administrative Management and General Management Consulting ServicesOther Management Consulting ServicesOther Scientific and Technical Consulting Services
APPLY NOW (opens in a new tab)Forensics and Integrity Services-Crisis and Investigations-PMO Engagement Management-Senior Manager
Location:
Chicago Other locations: Anywhere in Region Salary: Competitive Date: Nov 3, 2026At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Despite the best efforts of compliance, legal, risk, security and information technology departments, organizations in crisis face uncertainty when disruption occurs. Clients call upon EY to deploy multidisciplinary teams of former law enforcement officers, forensic accountants, compliance professionals and technology specialists to coordinate response activities and timelines, collect critical information and business intelligence, investigate suspicious activity, summarize procedures and outcomes, and streamline communications and reporting during critical business events. EY's Forensic & Integrity Services practice advises corporations and government clients on complex matters requiring crisis management, fact-based and digital investigations, insider threat services, crisis and incident preparedness, and threat intelligence. As Senior Manager, PMO & Engagement Management, you will play a key role in the growth and operation of the Crisis & Investigations solution by leading the engagement management capability supporting cyber breach, crisis response and remediation services. You will direct multidisciplinary teams, coordinate senior stakeholders and establish repeatable governance, mobilization, reporting, escalation and resource-management processes across multiple client matters. You will work across industries and with clients' legal counsel, internal audit, compliance, risk, security, communications, insurance and executive stakeholders to provide clear decision support and consistent, scalable service delivery.
Your key responsibilities include:
- Leading the strategy, mobilization, execution, quality and continuous improvement of the PMO and engagement management service across a portfolio of complex cyber breach, crisis response and remediation matters.
- Establishing standardized intake, governance, reporting, escalation, decision-tracking and closeout processes that support repeatable delivery across clients.
- Serving as the central coordination point among forensic and technical response teams, client executives, legal counsel, communications professionals, cyber insurers and other stakeholders.
- Directing multidisciplinary and leveraged delivery teams, coordinating resources and workloads, and maintaining accountability across concurrent matters and workstreams.
- Creating consistent visibility through executive updates, service dashboards, milestone tracking, and risk, assumption, issue and dependency management.
- Translating rapidly developing technical, operational and business information into concise, decision-useful communications.
- Monitoring service performance, responsiveness, quality and alignment with client objectives and EY quality and risk management requirements.
- Developing configurable playbooks, workflows, templates, reporting standards and knowledge assets that promote scalability and consistent outcomes.
- Using data, AI, workflow tools and advanced technology appropriately to improve service visibility, coordination and operational control.
- Supporting breach preparedness, readiness assessments, exercises, retainers and other recurring Crisis & Investigations Managed Services offerings.
- Developing trusted client relationships and contributing to proposals, market activity and business development.
- Leading, coaching and developing team members and promoting collaboration across EY's global multidisciplinary network.
- Skills and attributes for success include:
- Managing a portfolio of cyber breach, crisis response and engagement management services, including strategy, mobilization, governance, execution and continuous improvement.
- Applying Managed Services principles, including operational responsibility, repeatable delivery, service performance, scalable operating models and knowledge management.
- Bringing structure and delivery discipline to ambiguous, rapidly evolving situations while maintaining composure and sound judgment.
- Communicating credibly with senior stakeholders and translating complex information into practical decisions and actions.
- Developing long-term relationships across existing and potential clients to strengthen delivery and maximize business development opportunities.
- Developing configurable service components and institutionalizing effective practices rather than depend on individual knowledge or informal processes.
- Developing team members through ongoing coaching, feedback and challenging assignments.
- To qualify for the role, you must have:
- A bachelor's degree in Business, Accounting, Finance, Cybersecurity, Criminal Justice, International Relations, Public Policy or a related field.
- Significant experience leading large, complex programs, investigations, crisis-response activities, cyber-related engagements or multidisciplinary initiatives.
- Demonstrated experience designing and operating governance, reporting, escalation and resource-management processes across multiple engagements or service workstreams.
- Experience leading teams and managing delivery expectations, service performance, quality and risk.8+ years of significant, related work experience.
- Strong negotiation and influencing skills, with the confidence to communicate complex concepts to a wide range of audiences.
- At least one relevant professional designation or certification, or the commitment to obtain an approved certification within the first year of employment.
- The ability and willingness to travel and work in excess of standard hours when necessary.
- Access to reliable transportation to and from the EY office and client sites. A driver's license is strongly recommended because ride-share and public transportation options may not be available in all locations.
We are looking for a resilient, commercially minded leader who can bring order, accountability and consistent execution to high-stakes client matters. Successful candidates combine strong program and stakeholder-management capabilities with sound judgment, executive presence and an understanding of the managed services delivery model. They build trust, coordinate multidisciplinary teams, develop repeatable and scalable ways of working, and remain composed and responsive when priorities change quickly.
At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers. We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business.
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Level
Manager L7
Location
Coatesville, PA
Occupation
Computer and Information Systems Managers
Industry
Administrative Management and General Management Consulting Services
Posted
yesterday