Front Desk Client Care Specialist

Benefits: Employee discounts Job description Front Desk Client Care Specialist - Evenings and Saturdays Business Hours: Mon 9:00-3:00, Tues thru Fri 9:00-7:00, Sat 9:00-5:00 If you're energized by client care, thrive in a fast-paced environment, and want to be part of a salon and spa that values warmth, professionalism, and excellence—we want to meet you! Evenings and Saturdays are required, approx. 25 hours Key Responsibilities Greet clients with genuine warmth and professionalism during check-in and check-out, setting the tone for a relaxing experience Schedule and coordinate appointments seamlessly using our advanced booking system Communicate clearly and professionally with clients and team members—whether by phone, email, text, or in person Keep the front desk area tidy, organized, and welcoming to ensure smooth daily operations Share details about our services, packages, and promotions to help clients make the most of their visit Respond to client inquiries and resolve concerns with grace, speed, and professionalism Support housekeeping with laundry and tea service prep to maintain our signature Wingate ambiance What We're Looking For A positive attitude and polished communication skills that make clients feel welcome and cared for At least 1 year of customer service experience—bonus points if you've thrived in a fast-paced, client-facing role Strong organizational skills and a sharp eye for detail—you keep things running smoothly Confident with computers and a quick-learner when it comes to new systems and tools Reliable availability for evening shifts and Saturdays—this is essential to support our busiest times Why Join Us Be part of a warm, collaborative team that celebrates professionalism, creativity, and client care Work in a renowned salon and spa where every detail is designed to delight Enjoy exclusive employee perks, including discounts on luxurious treatments and premium retail products Play a key role in creating unforgettable experiences for every guest who walks through our doors If you're passionate about creating beautiful experiences and thrive in a fast-paced, client-focused environment—this is your moment.