Resort Assistant Manager The Resort Assistant Manager is an essential member of the Front office team dedicated to providing exceptional quality and service to our guests. They oversee the Front Office team, ensuring accurate communication and follow-up on any problems, guest requests, and special requirements. The Resort Assistant Manager reviews daily arrivals, VIPs, special request, group needs, room assignments and coordinates with the Housekeeping team the needs of guests.
Responsibilities:
Interviews, trains and schedules the staff, as well as conducts performance evaluations and disciplines staff when needed. Resolves guest concerns and interacts with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Frequently tours the hotel and monitors activities of all other departments to assure that standards are being met, staff is being supported and guest needs are fulfilled. Assures that all financial and credit procedures are followed; coordinates arrivals, departures and billing requirements with Sales and Catering Departments. Resolves customer complaints from all areas of the hotel. Responds properly in any resort emergency or safety situation. Works harmoniously with co-workers and supervisors.
Education and Experience:
Bachelor's degree in Hospitality At least 2 years of supervisory experience Excellent personal presentation and interpersonal skills and problem solving abilities Proficiency in Hotel property management systems, in particular Opera and Micros is preferred Strong supervisory and managerial skills are essential
Benefits:
TN Visa provided 72,500 USD Annual Gross Income The company temporarily houses the employee, until housing gets assigned by a third party. Flight from home city to USA Free medical insurance Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Employee Recognition Programs
