Navigator, Navigation Hub, Bureau of Maternal Infant and Reproductive HealthThe Division of Family and Child Health (DFCH) of the New York City Department of Health and Mental Hygiene is charged with the creation and oversight of programs, policies, services, and environments that support physical and socio-emotional health, and promote primary and reproductive health services, health equity, social justice, safety and well-being for New York City families and children. The Division is comprised of the Bureau of Maternal Infant and Reproductive Health, the Bureau of Early Intervention, the Office of School Health, and the Bureau of Administration. The vision of the DFCH is that every child, woman, and family recognize their power and is given the opportunity to reach their full health and development potential. We encourage qualified applicants with demonstrated commitment to social justice, particularly racial, gender, and LGBTQ equity, to apply. Duties will include but not be limited to: Answer telephone calls with people in NYC who call in to request information or referral to abortion services and to complete brief scripted interviews and needs assessments including the following: Find out their abortion needs based on type of abortion, preferred location, date/time availability, and insurance Do a needs assessment on whether they require additional funding and/or support to access care (such as transportation, child care, housing, etc) Provide warm handoff to a provider or support services depending on identified needs Reinforce messages that abortion is safe, legal, and available in NYC.Based on assessments, connect callers to abortion care providers, abortion care navigators, financial assistance resources, and other resources using approved resource list. Communicate in a professional and empathetic manner. Collect and record information into the data system. Follow approved scripts and protocols. Maintain daily communication with their Supervisor, as assigned. Receive telephone consent for warm handoff to other organizations offering services. Protect and maintain individuals' privacy and confidentiality
Preferred Skills:- Health-related professional experience or public health training
- Ability to demonstrate a professional, positive attitude and work ethic
- Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
- Excellent interpersonal skills and ability to interact professionally with people from diverse cultural, racial, ethnic, gender, and socioeconomic backgrounds during a time of crisis and distress
- Have a demonstrated commitment to supporting communities who have experienced systemic oppression and bias (e.g. people of color, LGBTQ+ people, immigrants, justice involved persons, etc.)Ability to show empathy and be nonjudgmental towards distressed individuals
- Excellent organizational skills
- Critical thinking and sound judgment
- Experience navigating computer systems and ability to comply with data integrity and security policies, safeguarding all personal identifiable information
- Ability to speak, read, and write English
- Strong preference for Spanish-speaking proficiency.
- Candidates of highly impacted communities are strongly encouraged to apply
- Preference given to New York City residents
- Why you should work for us:
Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education's website.
Benefits:
City employees are entitled to unmatched benefits such as a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. Additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund. A public sector defined benefit pension plan with steady monthly payments in retirement. A tax-deferred savings program and a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home. Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work. The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.
Job ID:
781923 Posted until: 07/25/2026 Title code: 56057 Civil service title: COMMUNITY ASSOCIATETitle classification: Non-Competitive-5Business title: Navigator, Navigation Hub, Bureau of Maternal Infant and Reproductive Health
