IT Support Specialist (Contract)

What You'll Do: Provide helpdesk-level support and coordinate diagnosis and troubleshooting of incoming employee requests for technical assistance Resolve technical problems involving desktop, laptop, network services, and remote access; escalate complex issues to appropriate technical personnel Perform first and second level support and troubleshooting for workstation and mobile systems, maintaining direct relationships with business units Develop, document, and implement standard operating procedures and customer service guidelines for IT support Manage inventory of team resources, configure workstation builds, and provision user accounts and permissions; participate in scheduled on-call rotation for system maintenance and emergencies What You Need Strong understanding of Windows operating systems (mid to advanced level) and client hardware and software troubleshooting Proficiency with Microsoft Office Suite and production software packages such as Adobe, Maya, Zbrush, and Visual Studio Knowledge of distributed build systems, enterprise storage technologies (SAN, NAS, iSCSI), basic networking skills, and security concepts and industry best practices Excellent communication skills to explain system concepts to end users and technical teams; ability to interact effectively with others of varying technical competency Strong email and messaging troubleshooting experience; proven ability to manage competing demands, take responsibility for actions, and operate across multiple concurrent projects Nice to Have Linux and macOS operating system experience Appreciation and experience in platform, computer, or video gaming Estimated base pay range $41.35–$62.02 USD per hour (contract role); eligible for medical, dental, and vision benefits